Cisco Solution Support - Extended Service

Unlock maximum value from your Cisco investments with Cisco Solution Support - Extended Service. This service provides 8x5 technical assistance with Next Business Day exchange, ensuring that critical network infrastructure remains available, verified, and protected. Built for enterprise networks, data centers, and remote sites using Cisco solutions, this extension of standard support delivers a structured framework to minimize downtime, accelerate issue resolution, and safeguard your IT environment with a predictable, cost-effective model. By opting into Extended Service, organizations gain access to Cisco’s dedicated support resources, proactive maintenance insights, and a streamlined process for parts and exchanges. The service is designed to complement existing Cisco contracts, delivering enhanced coverage that aligns with modern, always-on networks. Whether you’re expanding campus deployments, upgrading security stacks, or optimizing WAN connectivity, this offering helps you maintain performance and reliability while reducing the risk of unscheduled outages.

• 8x5 support with Next Business Day hardware exchange: rapid access to expert assistance and fast replacement to minimize downtime.
• Parts replacement service: dependable replacement parts to keep your Cisco solutions running smoothly and efficiently.
• Designed to protect your investment: extended coverage that adds reliability, value, and peace of mind for mission-critical infrastructure.
• Enhanced reliability and proactive support: reduces risk of outages through timely interventions and access to Cisco’s technical specialists.
• Easy enrollment and seamless integration with Cisco ecosystems: compatible with a wide range of Cisco products and solutions, ensuring broad coverage across your environment.

Technical Details of Cisco Solution Support - Extended Service - Service

• Service Type: Extended Service
• Coverage: 8x5 support with Next Business Day exchange
• Replacement: Hardware parts replacement through quick exchanges
• Inclusions: Parts and related service activities to support Cisco solution portfolios
• Scope: Cisco solution families and eligible product lines as defined in the service agreement
• Activation: Enrollment required; activation via Cisco support portals or authorized partners

How to install Cisco Solution Support - Extended Service - Service

Activating Cisco Solution Support - Extended Service is a straightforward process designed to minimize administrative overhead and accelerate coverage. Follow these steps to ensure your Cisco devices and solutions are properly enrolled and protected.

• Confirm eligibility and purchase: Verify that the devices and Cisco products you want covered fall within the Extended Service scope and that the purchase date aligns with eligibility requirements.
• Gather device information: Collect serial numbers, product SKUs, and a current inventory of Cisco solutions in scope to accelerate enrollment and future renewals.
• Contact your Cisco account team or authorized reseller: Initiate enrollment through your preferred Cisco partner or direct Cisco representative who can guide you through the contract terms and coverage levels.
• Register devices in the support portal: Access the Cisco support portal or the relevant enterprise support platform, and associate your devices with the Extended Service plan.
• Confirm activation and document details: Ensure the service start date, coverage scope, and response times are correctly recorded, and store the confirmation in your asset management system for future reference.

Frequently asked questions

• What is Cisco Solution Support - Extended Service? It is an enhanced support offering that extends standard Cisco coverage with 8x5 access and Next Business Day hardware exchange to help maintain network uptime and performance.
• What does 8x5 coverage mean? 8x5 indicates business hours support availability on weekdays, with expedited assistance and access to Cisco engineers during those hours.
• What is Next Business Day Exchange? If a hardware issue cannot be resolved remotely, Cisco will ship replacement hardware to your site by the next business day to minimize downtime.
• Does this service cover software updates and firmware? Extended Service primarily covers hardware replacements and direct support for covered Cisco solutions. Software updates and firmware may be included under other Cisco support agreements or separate software maintenance contracts.
• How do I renew or upgrade my service? Renewal or upgrade can be managed through your Cisco account team or authorized reseller. They will guide you through the process, confirm eligibility, and update the service terms accordingly.