Cisco Solution Support - Extended Service - Service

Protect your Cisco investment with a comprehensive, enterprise-grade support solution designed to keep your network, data centers, and collaboration platforms performing at peak efficiency. Cisco Solution Support - Extended Service - Service delivers reliable 8x5 assistance, Next Business Day exchanges, and rapid parts replacement focused on minimizing downtime, simplifying budgeting, and accelerating issue resolution. Built for organizations that rely on Cisco hardware and software across campus networks, data centers, security ecosystems, and unified communications, this extended service aligns with your business priorities and IT goals, while providing predictable costs and streamlined support experiences. By pairing expert Cisco engineers with a responsive repair workflow, this service helps you stay ahead of incidents, reduce mean time to repair (MTTR), and maintain service levels that matter most to end users and stakeholders alike. From routine maintenance to complex outages, Cisco Solution Support - Extended Service - Service is designed to deliver clarity, confidence, and continuity in an ever-evolving technology landscape.

• 8x5 coverage with Next Business Day exchange ensures critical issues are escalated promptly, minimizing downtime during business hours and enabling faster restoration of services that your users depend on.
• Parts replacement service provides reliable hardware support; when a component fails, Cisco ships a replacement part quickly to speed recovery and reduce the impact on operations, keeping your network healthier and more resilient.
• Access to Cisco-certified engineers who understand your solution stack—from core routing and switching to security, collaboration, and data center technologies—leading to precise diagnostics and faster resolutions across multiple Cisco product families.
• Flexible, scalable coverage designed to grow with your environment; you can adjust the scope as your deployment expands, ensuring continuous alignment with evolving IT strategies and budgetary needs.
• Transparent service terms and predictable budgeting that integrate cleanly with your procurement processes and existing contracts, delivering clear response times, service levels, and escalation paths for peace of mind.

Technical Details of Cisco Solution Support - Extended Service - Service

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

how to install Cisco Solution Support - Extended Service - Service

Because this is a service contract rather than a physical product, installation is about activation and onboarding rather than software deployment. To ensure you unlock the full value of Cisco Solution Support - Extended Service - Service, follow these steps to activate and configure the service so your IT teams can begin submitting requests, monitoring SLA performance, and benefiting from rapid parts shipments when needed:

• Confirm eligibility and sign the service agreement with Cisco or an authorized Cisco partner. Review scope, coverage hours, response times, and any add-ons that may apply to your environment.
• Provide essential product identifiers and contract details to the Cisco account team or your partner, including the applicable Cisco product families, model information, and proof of purchase to enable enrollment and entitlement tracking.
• Activate access to the Cisco Support portal or your partner portal. Ensure that you have the correct roles assigned to submit incidents, monitor ongoing cases, and receive status updates and notifications for upcoming upgrades or changes to coverage.
• Configure escalation preferences and designate primary and secondary contacts responsible for incident communication, ensuring clear attribution of ownership and faster coordination during incidents.
• Perform a test incident to validate the submission workflow, verify receipt of acknowledgment, and confirm expected response times. Use the test case to validate your internal processes and ensure readiness for real events.

Frequently asked questions

• Q: What is Cisco Solution Support - Extended Service - Service? A: It is an extended, 8x5 support contract designed to provide reliable technical assistance, Next Business Day exchanges, and rapid parts replacement for Cisco solutions, aimed at minimizing downtime and simplifying operational management for enterprise environments.
• Q: What does Next Business Day exchange involve? A: Next Business Day exchange means that, when a covered component fails or an eligible part is required, Cisco prioritizes shipping a replacement part to your location on the next business day, subject to stock and logistics availability, to expedite repair and restore service levels.
• Q: Is on-site support included in this service? A: The description specifies 8x5 support and exchange services. On-site support may be offered as an add-on or through a separate contract; confirm the exact terms with your Cisco account representative or partner for your environment.
• Q: How do I start or activate the service? A: Contact your Cisco account manager or an authorized Cisco partner to initiate enrollment. You will typically provide product details, purchase information, and access to the appropriate Cisco portals to enable entitlement and case management.
• Q: Can this service cover multiple Cisco product families? A: Yes. Extended Solution Support is designed to support a broad range of Cisco solutions. Verify the scope with your Cisco representative to ensure all your devices and software are included under the same service agreement.