Cisco Solution Support – Extended Service

Keep Cisco infrastructure performing at its best with Cisco Solution Support – Extended Service. This offering combines around-the-clock access to Cisco experts, rapid hardware exchange, and a predictable cost model to protect uptime and accelerate incident resolution. Whether your environment spans small branch locations or multi-site data centers, this service delivers comprehensive coverage that evolves with your network. You gain continuous visibility into your hardware health, proactive guidance for firmware upgrades, and a clearly defined path to resolution when issues arise. The extended service is designed to complement Cisco hardware and software portfolios, ensuring that critical devices stay protected across the lifecycle—from deployment through expansion and modernization. With 24x7 phone support and a guaranteed four-hour exchange, you can minimize the risk of costly outages, maintain service levels for your customers, and preserve network performance during peak demand periods or unexpected hardware failures. In short, Cisco Solution Support – Extended Service helps you manage risk, control costs, and keep your Cisco investment delivering the outcomes your business depends on.

• Around-the-clock access to Cisco experts Get immediate, 24x7 phone support from Cisco engineers who specialize in your solution, ensuring rapid triage, accurate diagnosis, and timely guidance to resolve even complex issues. The dedicated escalation path connects you with senior engineers when required to accelerate resolution and restore service fast.
• Guaranteed four-hour parts exchange When a covered device fails, Cisco ships the replacement part or arranges the exchange within four hours, minimizing downtime and preserving business continuity. This coverage extends to eligible hardware components, with logistics designed to meet critical recovery time objectives and keep your operations online.
• Predictable total cost of ownership A single, bundled service contract simplifies budgeting by including labor, parts, and incident handling. By removing surprise maintenance charges, your financial planning becomes more predictable, aiding capacity planning and procurement cycles while reducing the risk of budget overruns during modernization projects.
• Enhanced reliability and uptime The program includes proactive guidance on hardware health, recommended firmware and software updates, and best-practice configurations to help you maximize uptime. With proactive monitoring tips and access to Cisco’s knowledge base, you can anticipate problems before they impact your users, ensuring smoother operations across the environment.
• Simple, scalable activation and coverage Start with the right scope for your current needs and easily scale as your network grows. The enrollment process is designed for minimal disruption, with clear service levels, a dedicated account team, and straightforward steps to add devices, locations, or new site deployments as you expand.

Technical Details of Cisco Solution Support - Extended Service

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install Cisco Solution Support - Extended Service

Activating Cisco Solution Support Extended Service is a straightforward process designed to minimize disruption. Start by identifying the exact Cisco product(s) covered by the contract—note the UPC or SKU from your device or order. Then log in to the Cisco Support Center or contact your Cisco account representative to initiate the service activation. Provide the device serial numbers, model information, and a copy of the purchase order or contract to ensure the correct coverage is applied. Confirm your service level (24x7 access and 4-hour exchange coverage), the scope of covered devices, eligible hardware, and any regional variations in service delivery that may apply to your location. Once the service is activated, Cisco creates your service entitlement, assigns a dedicated support team, and sets up escalation paths. Keep your asset inventory up to date and ensure that any changes in your environment—such as new devices, firmware updates, or relocation—are reflected in the service record. Regularly review your service reports and performance metrics to ensure the 4-hour exchange targets and 24x7 support SLAs remain aligned with business needs.

Frequently asked questions

• What is Cisco Solution Support - Extended Service? It is a support offering that provides continuous access to Cisco engineers, 24x7 phone support, and a guaranteed four-hour exchange for covered hardware, designed to minimize downtime and protect the performance of your Cisco-based infrastructure.
• What does 24x7 x 4-hour exchange mean? The service provides round-the-clock phone access to Cisco experts and a replacement or exchange of eligible hardware within four hours of problem acknowledgement, subject to terms, conditions, and geographic coverage.
• Which devices are covered? Coverage varies by contract; consult your Cisco account representative to confirm which models, SKUs, and serials are included for your environment and site locations.
• How do I activate the service? Work with your Cisco account representative or the Cisco Support Center to initiate coverage, provide UPC/SKU, device serial numbers, and the scope of coverage, then schedule an onboarding kickoff with the dedicated support team.
• Does software or firmware support come with this service? Hardware exchange and core support are the focus of this service; software updates and access to certain Cisco software resources may be covered under separate terms or other Cisco support services. Verify specifics with your account team.
• Can I grow coverage over time? Yes. The service is designed to scale with your environment, allowing you to add new devices or locations to your entitlement as your network expands or changes.