Cisco Solution Support — Extended Service for Email Security (ESA C195)

Keep your Cisco Email Security (ESA) deployment running at peak performance with Cisco Solution Support — Extended Service. This coverage is designed to deliver reliable, predictable maintenance through a robust 8x5 support window and Next Business Day exchanges, ensuring rapid remediation and minimal disruption to your security operations. By combining physical and electronic service options with a clear, fixed cost structure, this Extended Service helps you manage risk, optimize uptime, and preserve the value of your Cisco Email Security investment. Whether you’re protecting sensitive communications or ensuring business continuity, this service is built to align with your security posture and IT service levels, delivering peace of mind along with practical, scalable support for your ESA environment.

• 8 x 5 support with Next Business Day exchanges delivers timely issue resolution and minimizes downtime for Cisco Email Security appliances, appliances, and related components. This coverage ensures your team can rely on expert help during business hours and receive replacements promptly when needed.
• Comprehensive coverage includes replacement parts, access to Cisco technical resources, and a seamless blend of physical and electronic service channels. The combination enables rapid response, simplified logistics, and flexible support delivery that fits diverse IT environments.
• Predictable total cost of ownership (TCO) is achieved through a fixed-term service agreement that reduces surprise expenditures. By locking in coverage, you can budget confidently for security maintenance, upgrades, and ongoing operational readiness.
• Tailored for Cisco Email Security ecosystems, the Extended Service aligns with your ESA configuration, policies, and deployment scale. It supports ongoing performance, compliance requirements, and your security posture by providing consistent service levels across your environment.
• Peace of mind with reliable service levels, a clear escalation path, and proactive maintenance. The program is designed to help you avoid operational risk, minimize service interruptions, and extend the life of your security infrastructure through disciplined support.

Technical Details of Cisco Solution Support - Extended Service - Service ESA C195 Email Security

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to install Cisco Solution Support — Extended Service

Because this is a service offering rather than a software installation, there is no on-device installation required. Activation and enrollment are handled through your Cisco account, authorized Cisco partner, or your procurement process. Typical steps include confirming the product identifier (SKU/UPC) associated with your ESA deployment, selecting the Extended Service option during renewal or purchase, and ensuring your service entitlements are updated in the Cisco Support Center. Once activated, you gain access to 8x5 support coverage, Next Business Day exchange eligibility, and a defined escalation path to Cisco technical resources. If you already hold a Cisco support contract, align renewal dates to maintain continuous coverage and avoid gaps. For organizations with multi-site environments, specify site-level details so service teams can reach the correct contacts quickly and coordinate any field replacements or remote assistance as needed. Your Cisco account team or partner can guide you through entitlement validation, activation, and the transfer of existing support assets into the Extended Service program.

Frequently asked questions

• Q: What is included in Cisco Solution Support — Extended Service for ESA C195?
• A: It provides 8x5 technical support with Next Business Day exchange, parts coverage, and both physical and electronic service options for Cisco Email Security (ESA) deployments. The aim is to maintain security availability, optimize performance, and deliver a predictable support experience.
• Q: What does 8x5 x Next Business Day mean for this service?
• A: 8x5 means support is available during standard business hours on weekdays, with escalation and assistance from Cisco within those windows. Next Business Day refers to the replacement or exchange of failed parts or devices to restore service promptly, helping minimize downtime and disruption to security operations.
• Q: How does Extended Service affect my total cost of ownership (TCO)?
• A: The Extended Service provides a fixed-term agreement that consolidates support costs into a predictable, manageable expense. By reducing unexpected repair bills and streamlining renewals, it helps you forecast maintenance spend more accurately while preserving the value and reliability of your ESA investment.
• Q: How do I activate this service for my ESA deployment?
• A: Activation is completed through your Cisco account or an authorized partner during renewal or initial procurement. You will need to provide the relevant product identifiers (SKU/UPC), confirm coverage details, and ensure your entitlements are properly reflected in the Cisco Support Center so the service can be delivered when needed.
• Q: What kinds of issues are covered by this Extended Service?
• A: The service covers hardware or software-related defects and failures within the scope of your ESA deployment, as well as maintenance activities, access to Cisco technical support resources, and the logistical processes required to deliver replacement parts or devices under the terms of the agreement.
• Q: Is this service suitable for all sizes of organizations?
• A: Yes. Cisco Solution Support — Extended Service is designed to align with a broad range of deployment scales, from midmarket to large enterprises, providing scalable support that matches your ESA footprint, installed base, and business continuity requirements.