Cisco Solution Support - Extended Service - Service

Cisco Solution Support is an all-encompassing Technical Support Service tailored specifically for Cisco solutions, covering both hardware and software components. This service extends beyond Cisco's proprietary products to integrate those provided by Solution Support Alliance Partners. By selecting Cisco Solution Support, you secure a robust support framework for your entire solution, which includes Cisco and third-party offerings, enhancing reliability and productivity across your operations.

• Comprehensive Support: Gain access to a dedicated team of Technical Assistance Center (TAC) engineers who are experts in resolving any issues that may arise within your solution. This serves as your primary point of contact, making troubleshooting swift and efficient.
• Seamless Coordination: Cisco Solution Support guarantees smooth collaboration with Solution Support Alliance Partners, enabling cohesive maintenance and support activities. This feature facilitates quicker resolutions to complex problems that may involve multiple vendors, ensuring minimal disruption to your services.
• Investment Protection: Safeguard your technological investments with Cisco Solution Support. Enhanced reliability and support for both hardware and software ensure that your systems are well-maintained, optimized, and ready to maximize productivity.
• New Releases and Updates: Stay ahead of any potential issues with the included New Releases Update service. This feature ensures that your systems are consistently equipped with the latest software enhancements, maximizing performance and minimizing operational hiccups.
• Next Business Day Parts Replacement: Experience minimal downtime with our Next Business Day Parts Replacement service. This quick response time is designed to ensure timely completion of necessary repairs, allowing your business to maintain operational momentum without significant delays.

Technical Details of Cisco Solution Support

• Service Type: Extended Technical Support
• Supported Products: Cisco Hardware and Software, as well as third-party products from Solution Support Alliance Partners
• Support Availability: 24/7 access to TAC engineers
• Response Time for Parts Replacement: Next Business Day
• Update Service: Regular New Releases and Updates

How to Install Cisco Solution Support

Installing Cisco Solution Support is a straightforward process. Follow these steps to get started:

1. Contact your Cisco sales representative or visit Cisco's official website to purchase the Cisco Solution Support package.
2. Provide details about your existing Cisco hardware and software configurations, along with any third-party products included in your solution.
3. Once your order is processed, you will receive confirmation and access details for your support package.
4. Contact your TAC engineer to initiate support and discuss any specific needs or questions you may have regarding your solutions.

Frequently Asked Questions

• What is included in the Cisco Solution Support service? The service includes access to a team of TAC engineers, new releases and updates, coordination with Solution Support Alliance Partners, and Next Business Day parts replacement.
• Is Cisco Solution Support available for third-party products? Yes, Cisco Solution Support covers both Cisco products and those provided by Solution Support Alliance Partners, ensuring comprehensive support across your entire solution.
• How do I contact TAC engineers for support? You can reach TAC engineers 24/7 through the Cisco support portal or by phone, as specified in your service agreement.
• What is the response time for parts replacement? The response time for parts replacement is Next Business Day, allowing for quick resolution and minimal disruption to your operations.
• How do I stay updated on new releases? With Cisco Solution Support, you receive regular notifications about new releases and updates, ensuring that your systems remain current and efficient.