Cisco Solution Support - Extended Service - Service

Cisco Solution Support is a premier Technical Support Service designed to ensure the seamless operation of your Cisco solutions. This service encompasses both Hardware and Software products from Cisco as well as from Solution Support Alliance Partners, making it a comprehensive support option for your technology ecosystem. With Cisco Solution Support, you gain access to expert technical assistance, ensuring that your systems run smoothly and efficiently.

• Comprehensive Coverage: Cisco Solution Support provides extensive technical support for both Cisco hardware and software, ensuring that all components of your technology solution are covered under one umbrella.
• Direct Access to TAC Engineers: Enjoy the benefit of direct communication with a team of Technical Assistance Center (TAC) engineers who serve as your primary point of contact, streamlining issue resolution and support for your entire solution.
• Coordinated Support with Alliance Partners: When combined with product support from Solution Support Alliance Partners, Cisco coordinates maintenance and support activities across all products involved, providing a unified approach to troubleshooting and problem-solving.
• Rapid Response Times: With a 4-Hour Parts and Labor service response time, you can count on quick resolution to issues, minimizing downtime and maximizing operational efficiency.
• New Releases Update Service: Stay ahead of the curve with access to new releases and updates, enhancing the reliability and functionality of your systems while ensuring you have the latest features and security measures.

Technical Details of Product

Service Type: Technical Support Service for Cisco Solutions

Support Coverage: Both Hardware and Software from Cisco and Solution Support Alliance Partners

Response Time: 4-Hour Parts and Labor

Access to: TAC Engineers for comprehensive support

Includes: New releases and updates for ongoing improvements

How to Install

Installing and activating your Cisco Solution Support is a straightforward process:

1. Contact your Cisco representative or authorized partner to purchase the Cisco Solution Support service.
2. After purchase, you will receive detailed instructions for registration and activation.
3. Once registered, you will gain access to the TAC engineers and support resources.
4. Ensure that all Cisco hardware and software products in your solution are registered under the service for complete coverage.
5. For ongoing support, regularly check for updates and communicate with your TAC engineer for any issues that may arise.

Frequently Asked Questions

What is included in Cisco Solution Support? Cisco Solution Support includes technical assistance for both hardware and software, access to TAC engineers, and coordination with Solution Support Alliance Partners to address any issues comprehensively.

How quickly can I expect a response? Customers can expect a response time of 4 hours for parts and labor, ensuring swift resolution to critical issues.

Do I need to register my products? Yes, to benefit fully from Cisco Solution Support, all Cisco products in your solution must be registered under the service.

Can I combine Cisco Solution Support with third-party support? Absolutely! Cisco Solution Support works in conjunction with support from Solution Support Alliance Partners for a unified support experience.

Will I receive updates for my Cisco products? Yes, the service includes new releases and updates to ensure that your systems remain secure and up-to-date.