Cisco Solution Support — Extended Service (8mgig, 4x10g Uplink, k1)

Experience enterprise-grade protection for your Cisco networking infrastructure with Cisco Solution Support Extended Service. This program delivers robust hardware support, rapid parts replacement, and expert engineering guidance, so your critical devices stay online where it matters most. With 8x5 coverage and a Next Business Day parts exchange, you can plan for predictable downtime, preserve network performance, and accelerate incident resolution. The service is designed for deployments that rely on 8mgig capabilities and 4x10g uplinks, ensuring the support model matches your topology and bandwidth needs. Whether you operate a multi-site campus, a data center, or a distributed WAN, Cisco Solution Support Extended Service aligns with Cisco's commitment to uptime, reliability, and business continuity.

From proactive asset management to seamless escalation, this extended service helps you move faster than platform failures can slow you down. You gain access to Cisco's Technical Assistance Center (TAC) during business hours, along with parts exchange that keeps your inventory in motion. The arrangement reduces the complexity of vendor support and cushions the impact of hardware faults on network availability. The service is easy to activate through your Cisco account or partner, and renewal remains straightforward, so you can keep the protection moving forward without administrative hassles. With a focus on reliability and predictable performance, this offering is crafted to support mission-critical networks where every minute of uptime matters.

• 8x5 coverage with Next Business Day exchanges — This service provides eight business hours per day, five days a week, with hardware parts exchange arranged for the next business day to minimize downtime. You gain access to Cisco-certified engineers who can guide you through troubleshooting, confirm hardware compatibility, and coordinate rapid replacements to keep your network up and running.
• Parts replacement service that reduces downtime — When a component fails, Cisco facilitates fast replacement of the affected hardware, helping you shorten outage durations and restore services quickly. The program includes exchange-part shipments, expedites the return of failed parts, and supports proactive provisioning of substitute hardware where feasible, so your critical paths stay active.
• Access to Cisco TAC and knowledge resources — Receive expert assistance from Cisco's Technical Assistance Center during business hours, with escalation options for complex problems. You also gain access to diagnostic tools, product advisories, and the latest knowledge resources to accelerate problem resolution and keep your IT staff informed with trusted guidance.
• Predictable budgeting and simplified procurement — With clearly defined service levels and fixed terms, you can forecast operating costs with confidence and reduce the financial unpredictability of mechanical failures. This extended service simplifies renewals and aligns with enterprise procurement practices, helping you manage cost of ownership across your Cisco ecosystem.
• Designed for Cisco environments with 8mgig and 4x10g uplinks — The coverage is tailored to configurations featuring 8mgig capabilities and four 10-gig uplinks, ensuring the service matches your hardware profile and network architecture. This alignment supports efficient maintenance planning and helps safeguard performance in bandwidth-sensitive segments like core, distribution, and aggregation layers.

Technical Details of Cisco Solution Support - Extended Service - Service 8mgig,4x10g Uplink,k1

• Service type: Extended Service with Cisco Solution Support entitlement
• Coverage: 8x5 business hours with Next Business Day exchange for parts
• Hardware replacement: Parts replacement service included to maintain operational readiness
• Support channel: Cisco Technical Assistance Center (TAC) access during business hours
• Device scope: Suitable for Cisco environments featuring 8mgig and 4x10g uplink configurations

How to Install Cisco Solution Support

There is no hardware installation required for Cisco Solution Support Extended Service. Activation is implemented through your Cisco account or a trusted Cisco partner. To enable the service, verify the entitlement within your account, then associate the service with the relevant devices by entering their serial numbers or device IDs. Once activated, you can manage cases, monitor status, and request Next Business Day part exchanges through the Cisco service portal. Keep your device inventory current in the portal to ensure coverage remains aligned with your network footprint. If a component failure occurs, simply open a service request with Cisco TAC, and your assigned engineer will guide you through the replacement process and coordination of the exchange shipment.

Best results come from pre-activation planning. Prepare a list of affected devices, include serial numbers, location details, and any recent change activity in your environment. This helps ensure accurate entitlement mapping and faster case routing. Regularly review your renewal dates and confirm that your service level remains aligned with your evolving network architecture, such as topology changes or uplink configuration adjustments. While this service focuses on hardware exchange and expert support, maintaining good device hygiene, firmware baselines, and documented configurations will further enhance uptime and performance between exchanges.

Frequently asked questions

• Q: What exactly is included in Cisco Solution Support Extended Service? A: It includes eight-by-five (8x5) business hours access to Cisco engineers and the CNC TAC, plus Next Business Day hardware parts exchange for supported devices, designed to minimize downtime and maintain operational performance.
• Q: How fast is the Next Business Day parts exchange? A: When a covered hardware component fails, Cisco arranges a Next Business Day shipment or equivalent rapid fulfillment for replacement parts, subject to territory and product eligibility, to reduce outage time and preserve service continuity.
• Q: Can I cover multiple devices or locations under this service? A: Yes. The service is designed to apply to the Cisco devices and topology described in your entitlement. You can attach the coverage to the relevant devices in your account or through your Cisco partner, ensuring consistent support across sites and segments that rely on 8mgig and 4x10g uplinks.
• Q: Does this service include software updates or feature-level changes? A: The primary focus of this extended service is hardware support, rapid parts replacement, and access to Cisco TAC. Software updates and feature advisories are typically available through broader Cisco support offerings and entitlement specifics; verify the exact software coverage with your Cisco representative.
• Q: How do I activate or renew this service? A: Activation is completed through your Cisco account or your authorized Cisco partner. You will attach the entitlement to your devices, confirm coverage, and set renewal preferences. Renewal typically follows Cisco's standard renewal process for extended support services, with reminders and updated terms as you refresh your devices or topology.