Cisco Solution Support - Extended Service (Service 93180yc-fx3 Bundle) – 24x7x4 with Exchange and Parts

Secure, predictable, and ready when you need it most, Cisco Solution Support - Extended Service delivers enterprise-grade hardware assurance for your critical Cisco infrastructure. This service bundle provides around-the-clock support with a 4-hour response, guaranteed hardware exchange, and comprehensive parts coverage to keep your network running smoothly. Designed for organizations seeking a single, easy-to-manage maintenance contract, it helps you optimize uptime, minimize unexpected costs, and simplify vendor management across your Cisco assets.

• 24x7x4 hour service level: around-the-clock access to expert engineers with a guaranteed 4-hour response, helping you rapidly resolve issues that disrupt operations and end-user productivity.
• Exchange and parts coverage: rapid hardware replacement ensures minimal downtime, with parts on hand to support fast repair and continuity of service for mission-critical Cisco devices.
• Predictable total cost of ownership: a single extended service contract provides budgeting certainty, reducing the risk of surprise maintenance fees and facilitating long-term capacity planning.
• Streamlined support experience: Cisco as the single point of contact for hardware maintenance, parts replacement, and case management simplifies procurement, administration, and escalation when required.
• Proactive maintenance and usability benefits: ongoing support includes access to service portals, case tracking, proactive health checks where available, and documentation to improve device reliability and operational efficiency.

Technical Details of Cisco Solution Support - Extended Service - Service 93180yc-fx3 Bundle Pid

• Service Level: 24x7x4-hour response and resolution framework for eligible hardware
• Service Type: Extended Service designed to complement standard warranty with enhanced coverage options
• Exchange Coverage: Parts exchange or on-site hardware replacement as defined by the service terms
• Parts Included: Replacement parts available to support rapid repair of Cisco devices covered under the bundle
• Bundle Reference: 93180yc-fx3 Bundle Pid (scope and eligibility governed by the contract)
• Geographic Availability: Global reach to support multi-region deployments
• Eligibility and Coverage Notes: Coverage typically applies to Cisco hardware specifically identified under the service agreement; software-only support may require separate arrangements

How to enroll and activate Cisco Solution Support - Extended Service

• Confirm eligibility and obtain the Bundle Pid (93180yc-fx3) through your Cisco account representative or authorized reseller.
• Access the Cisco service portal to register the bundle and link your device serial numbers, site locations, and contact details for escalation.
• Review the terms of service, agree to the contract, and select the preferred activation date and any on-site support considerations.
• Coordinate with your internal IT team and Cisco support contacts to ensure all eligible devices are listed and monitored under the service.
• Begin proactive service engagement: after activation, monitor service health through the portal, open cases as needed, and leverage the 24x7x4 support for rapid issue resolution.

Frequently asked questions

• What does Cisco Solution Support - Extended Service include? It provides 24x7x4 support with hardware exchange and parts coverage for eligible Cisco devices under the 93180yc-fx3 Bundle Pid, along with streamlined case management and access to Cisco support resources.
• What is the typical response time? A 4-hour response is the standard target under the 24x7x4 service levels, with coverage available around the world where the service is offered.
• Are software issues covered? The Extended Service focuses primarily on hardware maintenance and parts replacement. Software support may require a separate contract or add-on depending on the deployment and terms.
• How do I activate the service? Activation is completed through the Cisco service portal in coordination with your reseller or Cisco account team, where you register the Bundle Pid, link device serial numbers, and set activation dates.
• Can I upgrade or modify the coverage? Yes. Depending on your environment, you can discuss incremental coverage options with your Cisco representative to align with evolving requirements and growth.