Cisco Solution Support - Extended Service for Catalyst 9300 24-Port

Maximize uptime and safeguard your Catalyst 9300 24-Port investment with Cisco Solution Support — Extended Service. This comprehensive on-site maintenance package delivers 24x7 support, rapid 4-hour on-site responses, and inclusive parts and labor, designed to minimize downtime and keep your network running smoothly. With on-site availability, proactive maintenance, and reliable parts replacement, you gain predictable, enterprise-grade service that aligns with the most demanding business environments.

• Round-the-Clock access with rapid on-site response. The Extended Service plan provides 24x7 support with a guaranteed 4-hour on-site response window, ensuring your Catalyst 9300 24-Port switches are diagnosed, serviced, and restored quickly. Whether your operation runs around the clock or experiences unexpected outages, you’re covered with expert Cisco engineers ready to assist remotely or on-site as required.
• Comprehensive maintenance with parts and labor included. Enjoy a complete service package that covers both maintenance and labor, removing surprise costs during critical incidents. The plan includes parts replacement to address component failures, helping you maintain peak performance without worrying about billable repairs during the coverage period.
• On-site convenience at your location. On-site service minimizes downtime by bringing Cisco-certified technicians directly to your data center or convenient site. This reduces delays, simplifies coordination, and preserves your internal resources while delivering professional, qualified care for your 24-Port Catalyst 9300 core switches and related stack elements.
• Designed specifically for Catalyst 9300 24-Port deployments. This solution is tailored to Cisco Catalyst 9300 Series configurations, including 24-Port models that power campus core/distribution layers, with features like high-speed uplinks, PoE capabilities, and resilient stacking. The service supports hardware and firmware concerns unique to this platform, helping you maintain compatibility and performance.
• Proactive maintenance and upgrade planning for long-term reliability. Beyond reactive support, the Extended Service emphasizes proactive checks, firmware validation, and upgrade planning to help prevent issues before they impact users. You get ongoing guidance on best practices, configuration integrity, and lifecycle management to extend the life of your Catalyst 9300 investments.

Technical Details of Cisco Solution Support - Extended Service - Service Catalyst 9300 24-Port

• Service Type: Extended Service contract delivering on-site maintenance, 24x7 support access, 4-hour on-site response, and comprehensive parts & labor coverage.
• Device Coverage: Cisco Catalyst 9300 Series, including 24-Port configurations designed for campus switching environments.
• Response Time: 4-hour on-site response to incidents, 24 hours a day, 7 days a week where available by contract terms.
• Availability: Global or regional coverage depending on the contract and location, enabling quick assistance in multiple sites or campuses.
• Inclusions: Maintenance, Parts & Labor, and Parts Replacement Service to address component failures and restore functionality.
• Service Location: On-site at the customer premises to minimize downtime and accelerate repair times.
• Intended Benefit: Maximized uptime, predictable maintenance costs, and access to Cisco-certified engineers for critical switching infrastructure.

How to install Cisco Solution Support - Extended Service - Service Catalyst 9300 24-Port

This is a service contract rather than a hardware installation, but enrolling and activating the Extended Service for your Catalyst 9300 24-Port is straightforward. Follow these steps to enable on-site coverage quickly and efficiently:

• Purchase and activate the contract. Secure the Cisco Solution Support — Extended Service for your Catalyst 9300 24-Port through Cisco directly or via an authorized reseller, and ensure the service term aligns with your network lifecycle plans.
• Gather device details. Collect the model information, serial numbers, and any SKU/UPC data if available to verify eligibility and ensure accurate coverage. This helps streamline service initiation and parts provisioning.
• Assign a primary service contact. Designate a single point of contact who will coordinate service visits, technician scheduling, and communication with Cisco support engineers.
• Schedule the initial activation or site readiness check. Arrange an on-site or remote verification to establish the baseline, confirm access requirements, and align on escalation procedures for any incidents.
• Maintain documentation for smooth future support. Keep your device inventory, network topology, and licensing details up to date so that technicians can perform maintenance, diagnostics, and parts replacement without delay.

Frequently asked questions

• Q: What is included in Cisco Solution Support - Extended Service? A: It is an on-site maintenance and support contract that provides 24x7 access to Cisco engineers, rapid 4-hour on-site response, and inclusive parts and labor, with optional parts replacement to keep Catalyst 9300 Series switches operating reliably.
• Q: Does this plan cover on-site visits? A: Yes. The Extended Service includes on-site service at your location to minimize downtime and maximize network availability during critical events or routine maintenance.
• Q: Which devices are covered? A: The service is tailored for Cisco Catalyst 9300 Series devices, including 24-Port configurations, and is ideal for campuses or enterprise networks relying on high-density switching.
• Q: What does 4-hour on-site response mean? A: When a service incident is reported, a technician is dispatched to arrive on-site within four hours, subject to contract terms and service availability, to begin remediation, diagnostics, or replacement as required.
• Q: Are parts covered under this service? A: Yes. The plan includes parts and labor, and offers parts replacement to address component failures during the coverage period, helping reduce unexpected out-of-pocket costs.
• Q: How do I activate or renew the service? A: Activation is typically completed through your Cisco account or an authorized reseller. Renewal terms follow the contract terms and billing cycle established at purchase, with reminders near expiration to ensure uninterrupted coverage.