Cisco Solution Support – Extended Service for Cisco ISR 4351 (3GE)

Enhance uptime and reliability for your Cisco ISR 4351 with Cisco Solution Support – Extended Service. This comprehensive service agreement is designed to keep your enterprise networking running smoothly with predictable budgeting, fast response times, and proactive parts replacement. Whether you’re managing routine maintenance or facing unexpected hardware issues, this extended service offers the confidence that your router and integrated services engine (ISR) hardware will be supported by Cisco. With 8x5 technical support and Next Business Day hardware exchange, you can minimize downtime and maintain critical connectivity across your distributed network. The solution is crafted to align with modern IT operations that demand simplicity, transparency, and rapid remediation when issues occur, helping you keep business-critical applications available around the clock.

• 8x5 support with Next Business Day exchange: Access Cisco’s expert assistance during business hours and receive hardware replacements the next business day to minimize disruption and downtime. This combination ensures faster triage, proactive monitoring, and a clear path to incident resolution, so your network remains productive even during hardware faults.
• Parts replacement to guard against unexpected failures: The service includes rapid parts replacement, ensuring your ISR 4351 continues to perform at peak efficiency even after hardware issues occur. Parts are sourced through Cisco-authorized channels to guarantee compatibility and quality, reducing repair times and keeping your deployment at peak performance.
• Predictable total cost of ownership (TCO): By consolidating support and replacement costs into a single contract, you gain clearer budgeting and reduce unplanned maintenance expenses. This predictable model helps IT leaders forecast annual costs, align procurement cycles, and avoid surprise invoice spikes when hardware issues arise.
• Maintenance-focused coverage for reliability: Proactive service features help keep your system healthy through regular checks, firmware recommendations, and best-practice maintenance guidance. You benefit from health assessments, ongoing engineering guidance, and documented remediation steps to sustain reliability and performance over time.
• Ease of use and compatibility with Cisco ecosystems: Seamless integration with Cisco support portals, engineers, and spare-part networks simplifies ongoing maintenance within your existing Cisco stack. Centralized case management, consistent service delivery, and a familiar workflow help your IT team stay productive without learning new support processes.

Technical Details of Cisco Solution Support - Extended Service

• Service level: 8x5 technical support with Next Business Day exchange for Cisco ISR 4351 (3GE).
• Hardware coverage: Exchange-based hardware support covering ISR 4351 routers with 3GE throughput configurations.
• Parts and replacements: Parts replacement service to handle hardware failures and component wear-outs.
• Cost management: Designed to provide a predictable total cost of ownership by consolidating service and replacement costs.
• Response and resolution targets: Timely engineering response during supported hours and rapid hardware shipments to minimize downtime.

How to install Cisco Solution Support - Extended Service - Service Cisco ISR 4351 (3GE)

This is a service contract rather than software installation. Activation focuses on enabling access to Cisco support resources, initiating a service case, and linking your ISR 4351 (with 3GE) to the Extended Service plan. Use the steps below to activate and start benefiting from the coverage immediately:

Step 1: Verify eligibility and prepare device details. Collect the device model—Cisco ISR 4351 with 3GE, serial number, date of purchase, and proof of purchase for the extended service.

Step 2: Contact your Cisco account manager, reseller, or Cisco support portal to initiate the Extended Service enrollment. Provide the service contract number, device details, and billing information as requested.

Step 3: Confirm service activation. Once enrolled, you will receive confirmation and access to Cisco Support & Services tools, including the case management portal and access to engineering resources.

Step 4: Set up notification preferences and escalation contacts in the Cisco portal so that your organization receives timely updates for incidents, replacements, and maintenance recommendations.

Step 5: If hardware replacement is required, follow the Next Business Day exchange process outlined by Cisco to ensure you receive replacement parts promptly and minimize downtime.

Step 6: Monitor your service status and performance. Use the Cisco portal to view case progress, review recommended firmware updates, and schedule proactive maintenance activities as part of your ongoing coverage.

Frequently asked questions

• Q: What is included in Cisco Solution Support - Extended Service?

  A: It provides 8x5 technical support with Next Business Day hardware exchange and parts replacement for Cisco ISR 4351 (3GE), along with guidance to help manage a predictable total cost of ownership and maintain system reliability.

• Q: How does Next Business Day exchange work?

  A: When a hardware issue requires replacement, Cisco coordinates a Next Business Day shipment of replacement components to keep your ISR 4351 operational with minimal downtime.

• Q: What does 8x5 support mean?

  A: 8x5 indicates business-hours technical support, typically from 8 a.m. to 5 p.m. local time, with accelerated escalation paths for critical issues within those hours.

• Q: Is this service right for ISR 4351 with 3GE?

  A: Yes. The Extended Service is designed to support Cisco ISR 4351 routers configured with 3GE, providing hardware exchange, parts replacement, and ongoing engineering assistance.

• Q: How do I activate the service?

  A: Activation is done through your Cisco account manager, reseller, or Cisco support portal. You will provide device details, proof of purchase, and service contract information to enroll and begin coverage immediately upon activation.