Cisco Solution Support - Extended Service - Service Edition 6000m (m5) Applia

CiscoSKU: 6317605

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Description

Cisco Solution Support - Extended Service - Service Edition 6000m (m5) Applia

In today’s fast-paced technology landscape, every minute of downtime can impact customer satisfaction, revenue, and operational efficiency. Cisco Solution Support - Extended Service delivers a robust, end-to-end support solution designed to keep your Cisco environments performing at their best. The Service Edition 6000m (m5) Applia combines 24/7 access to expert engineers, rapid on-site response, and comprehensive maintenance with parts and labor coverage. Whether you’re managing a single-site installation or a sprawling, multi-location deployment, this plan provides predictable, reliable support that helps you focus on your business objectives rather than firefighting issues. You gain access to Cisco’s trusted resources, proactive problem-solving, and a clear path to issue resolution—so your network stays agile, secure, and available.

  • 24x7 phone support with expert guidance and triage to quickly identify root causes and prevent unnecessary escalation, helping you resolve mishaps faster and reduce downtime.
  • On-site service with a four-hour response window, delivering hands-on diagnostics and remediation where it matters most—at the physical location of the problem.
  • Comprehensive parts and labor coverage, ensuring that failed components are replaced and system performance is restored without surprise costs or delays.
  • Direct access to Cisco engineers and escalation teams, enabling rapid coordination for complex configurations, software issues, or interoperability challenges across your Cisco solution stack.
  • Broad coverage tailored to Cisco solutions, including hardware, software, and integrated systems, with a clearly defined entitlement and renewal options to align with your evolving environment.

Technical Details of Cisco Solution Support - Extended Service - Service Edition 6000m (m5) Applia

  • Coverage: 24x7 access to phone support with on-site response within four hours for eligible devices and software.
  • Maintenance and repairs: Parts and labor are included to minimize downtime and keep your Cisco deployments operating smoothly.
  • Response times: 4-hour on-site response commitment, plus remote diagnostics and guidance to triage issues quickly.
  • Escalation: Priority access to Cisco engineering and product specialists for high-severity incidents.
  • Eligibility: Enrollment tied to the product SKU/UPC and contract terms, with renewals available to extend protection across your Cisco portfolio.

How to Enroll and Activate Cisco Solution Support

Activating Cisco Solution Support is designed to be customer-friendly and fast, minimizing disruption while delivering essential protection for your Cisco investment. Begin the enrollment process through your Cisco account team or an authorized reseller, providing the required product identifiers (SKU/UPC), organization details, and the preferred point of contact for service communications. Once your contract is in place, Cisco creates the service entitlement within the Cisco Global Support Portal, links it to your devices, and configures the initial escalation paths. After activation, you should finalize notification preferences, ensure your key personnel can access the support portal, and confirm the on-site and remote support channels that your team will rely on during an incident.

Typical enrollment steps include:

  • Confirm eligibility and finalize the purchase for the 6000m (m5) Applia Extended Service edition with your Cisco representative or reseller.
  • Provide customer details, device inventory, and the associated SKU/UPC to establish the entitlement.
  • Designate a service administrator and primary contacts who will manage cases and communications.
  • Activate access to the Cisco Support Portal, where you can monitor case status, service levels, and escalation activity.
  • Configure preferred communication channels (phone, portal, or email) and establish notification settings for proactive alerts.

After activation, you’ll benefit from a structured service experience that aligns with Cisco’s best practices for incident management, change control, and proactive health checks. Expect a streamlined escalation workflow, timely updates on case progress, and the confidence that expert Cisco resources are ready to assist when your environment reaches critical thresholds.

Frequently Asked Questions

  • What is included in Cisco Solution Support - Extended Service? The plan includes 24x7 phone support, 4-hour on-site response, maintenance, and parts & labor for eligible Cisco devices and software, with escalation to Cisco engineers as needed to resolve complex issues.
  • How fast is the on-site response? On-site visits are typically guaranteed within four hours of a confirmed service event in regions covered by the contract terms, ensuring rapid hands-on remediation.
  • Does the service cover both hardware and software components? Yes, the Extended Service encompasses eligible Cisco hardware and software elements within the defined service edition and entitlements, providing integrated protection for your solution stack.
  • Is remote support available after-hours? Remote phone support is available 24/7, with remote diagnostics and guidance to triage issues before an on-site visit, helping you recover operations quickly.
  • Can I renew or expand coverage as my environment grows? Renewal options are available, and you can extend coverage to additional devices or solutions as your Cisco deployment expands, subject to eligibility and contract terms.

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