Cisco Solution Support - Extended Service for Cisco ASR 1000

Unlock maximum uptime and protect your Cisco ASR 1000 investment with Cisco Solution Support - Extended Service. This service delivers reliable, around-the-clock assistance designed to resolve technical issues quickly and minimize downtime. With an emphasis on continuity, reliability, and proactive problem resolution, the Extended Service ensures that your network continues to perform at peak levels, even when faced with unexpected hardware or software challenges. The offering combines robust 8x7 expert support with a fast parts replacement program, giving you predictable service levels and peace of mind across your mission-critical Cisco infrastructure.

• Robust 8x7 support with fast parts replacement. Access Cisco’s experienced technical assistance team during extended hours, paired with an efficient exchange-based parts program to reduce mean time to repair and keep your network running smoothly.
• Reliability and productivity. The service is designed to boost reliability and protect productivity by delivering timely issue resolution and proactive parts management, helping you avoid costly downtime.
• Part replacement that minimizes disruption. With an emphasis on rapid parts replacement, you can expect prompt hardware support to address mishaps and maintain service levels across critical Cisco ASR 1000 deployments.
• Designed for Cisco ASR 1000. Specifically tailored for the Cisco ASR 1000 series, ensuring compatibility, seamless integration, and comprehensive coverage of your router platforms and related components.
• Predictable budgeting and risk reduction. By securing an extended service contract, you gain predictable costs, reduced risk of unexpected outages, and a clear escalation path when complex issues arise.

Technical Details of Cisco Solution Support - Extended Service - Service Supp Ncdcisco Asr 1000

• Service scope: Extended service contract providing 8x7 technical support with parts exchange to resolve hardware and software issues impacting Cisco ASR 1000 equipment.
• Coverage type: Exchange-based parts service and remote/onsite escalation to expedite problem resolution and minimize downtime where applicable.
• Platform compatibility: Cisco ASR 1000 series routers and related modules within supported configurations and entitlement terms.
• Support channels: Access to Cisco's technical assistance resources to diagnose, escalate, and guide remediation steps for technical issues.
• Reliability focus: Emphasis on parts replacement, proactive service characteristics, and consistent service levels to maximize network availability and productivity.

How to install Cisco Solution Support - Extended Service

• Confirm eligibility and entitlement. Verify that your Cisco ASR 1000 devices and associated components are eligible for Extended Service under your contract terms, and gather serial numbers or SKUs as needed.
• Choose a term and purchase. Select the desired duration and initiate the Extended Service agreement with Cisco or an authorized reseller, aligning coverage with your operational needs and maintenance budget.
• Provide account and asset information. Supply your Cisco account details, product entitlements, and appropriate device identifiers to activate provisioning and ensure accurate service targeting.
• Coordinate activation and replacements. Work with Cisco to schedule service activation, confirm response times, and arrange parts exchange procedures for hardware issues that require replacement.
• Access the support portal and manage tickets. Upon activation, leverage the Cisco support portal to open cases, monitor progress, view service terms, and manage ongoing resolutions for ASR 1000 assets.

Frequently asked questions

• What is Cisco Solution Support - Extended Service for ASR 1000?

  It is an extended service contract that provides 8x7 technical support and parts exchange for Cisco ASR 1000 routers. The service aims to deliver reliable issue resolution, faster hardware replacements, and improved network availability.

• What does 8x7 support mean in this context?

  8x7 indicates access to technical assistance during extended business hours across days of the week, with escalation and repair processes designed to minimize downtime for critical network infrastructure.

• What components does the Extended Service cover?

  The coverage focuses on Cisco ASR 1000 series routers and related components, including hardware parts that may be exchanged and software-related support to help resolve complex issues.

• How does parts replacement work?

  When a hardware issue is identified, Cisco arranges a parts exchange to replace defective components, aiming to restore service quickly and reduce repair time. Replacement parts come from Cisco-authorized sources to maintain compatibility and reliability.

• How do I activate and manage the service?

  Activation involves confirming eligibility, purchasing or renewing the term, providing account details, and coordinating with Cisco for provisioning. After activation, you can manage tickets and service terms through the Cisco support portal.

• Is this service suitable for mission-critical networks?

  Yes. The Extended Service is designed to minimize downtime and support high-availability networks that rely on Cisco ASR 1000 routers, offering predictable service levels and timely remediation.