Cisco Solution Support - Service

Introducing Cisco Solution Support - the premier centralized support service designed to enhance your solution environment. With a dedicated team of experts at your disposal, Cisco Solution Support ensures that your issues are resolved quickly and efficiently, whether they involve a Cisco product or a solution partner's product. Experience the transformative benefits of high-value service with a case ownership model that prioritizes your complex challenges. On average, issues are resolved 43% faster than standard product support, allowing you to maintain seamless operations without interruption.

Key Features of Cisco Solution Support

• Centralized Expertise: Enjoy access to a dedicated team of solution experts who handle your case from beginning to end, ensuring seamless communication and resolution.
• Comprehensive Coverage: Receive support not only for Cisco products but also for those from our solution partners, providing a holistic approach to your IT challenges.
• Faster Resolution Times: Benefit from our 43% faster average resolution time compared to traditional product support, minimizing downtime and maximizing productivity.
• Enhanced Case Management: Leverage our advanced case management system that provides real-time updates and insights, keeping you informed throughout the support process.
• High-Value Service: Experience peace of mind knowing that your solution environment is supported by highly trained professionals dedicated to your success.

Technical Details of Cisco Solution Support

Cisco Solution Support is designed to integrate seamlessly into your existing infrastructure. Key technical details include:

• Availability: 24/7 support available to address urgent issues anytime.
• Case Ownership: One point of contact for all your support needs.
• Integrated Support Tools: Access to advanced troubleshooting and analysis tools tailored to your specific environment.
• Multi-Vendor Support: Expertise in both Cisco and partner solution products.
• Support Metrics: Regular reporting on case handling times and service effectiveness.

How to Install Cisco Solution Support

Getting started with Cisco Solution Support is easy and straightforward. Follow these simple steps:

1. Contact Cisco Sales: Reach out to your Cisco sales representative or visit the Cisco website to learn more about enrolling in the Solution Support service.
2. Account Setup: Complete the necessary account setup processes, which may include providing details about your existing Cisco and partner products.
3. Case Management Activation: Once enrolled, you will receive access to the case management system where you can log issues and track their resolution.
4. Onboarding Session: Participate in an onboarding session with a Cisco expert to familiarize yourself with the support process and tools.
5. Start Using Support: Begin utilizing the centralized support for your solution environment, and enjoy the peace of mind that comes with having a dedicated support team.

Frequently Asked Questions

• What is Cisco Solution Support? Cisco Solution Support is a high-value service that provides centralized technical support for your Cisco products and those from partner solutions, ensuring faster issue resolution and a dedicated support experience.
• How does Cisco Solution Support differ from standard product support? Unlike standard product support, which may require you to call multiple contacts for different products, Cisco Solution Support centralizes your support needs with one dedicated team that owns your case from start to finish.
• What types of products are supported under Cisco Solution Support? The service supports a wide range of Cisco products as well as select products from Cisco's solution partners, providing a comprehensive support experience.
• Is Cisco Solution Support available 24/7? Yes, Cisco Solution Support is available 24/7 to assist you with urgent issues and ensure your business operations run smoothly at all times.
• How can I track the status of my support case? You can track the status of your support case through Cisco's advanced case management system, which provides real-time updates and insights on your issue.