Cisco Success Tracks CX Level 2 - Extended Service for Nexus 9300 (8x5x Next Business Day)

Upgrade your network reliability with Cisco Success Tracks (CX) Level 2 - Extended Service, a comprehensive support program designed to keep your Cisco Nexus 9300 series running at peak efficiency. This service package delivers predictable total cost of ownership, fast issue resolution, and hands-on hardware support that aligns with your business needs. With 8x5 coverage and Next Business Day (NBD) depot exchanges, you gain a proactive, hassle-free path to continuous network uptime and optimized performance for your 48-port Nexus 9300 deployments.

• Predictable total cost of ownership and simplified budgeting. CX Level 2 Extended Service blends hardware coverage, maintenance management, and rapid response into a single, transparent plan. By consolidating service fees, you can forecast expenses with confidence, reducing unexpected repair costs and downtime spikes. This level of predictability supports IT planning, capital expenditure planning, and smoother quarterly financial reporting, while still delivering enterprise-grade support and reliable parts availability.
• 8x5 coverage with Next Business Day hardware exchange. The service operates during standard business hours with guaranteed Next Business Day response for eligible incidents. That means when a fault occurs, you benefit from a swift, decisive path to replacement parts or a hardware swap, minimizing disruption to critical operations. This rapid pace is essential for environments where every minute of downtime translates into business impact.
• Depot-based repair and exchange to reduce downtime. When a component needs replacement, Cisco’s depot service ensures you receive the required hardware promptly and with minimal shipping friction. Depot exchanges are a streamlined solution that gets your network back online quickly, while the exchange process is designed to be straightforward for IT teams managing busy schedules and tight uptime targets.
• Optimized for Cisco Nexus 9300 series with 48 ports. The CX Level 2 Extended Service is tailored to support Nexus 9300 deployments, including 48-port configurations. This alignment helps ensure compatibility with your existing fabric, port counts, and chassis models, while leveraging Cisco’s global support network and trained technicians who understand Nexus architectures and software footprints.
• Peace of mind and reliable support from Cisco experts. With CX Level 2 Extended Service, you gain access to Cisco’s trusted support ecosystem, including proactive guidance, ongoing maintenance insights, and timely escalation procedures. The program emphasizes dependable service delivery, transparent processes, and a focus on maintaining network performance for critical business workloads.

Technical Details of Cisco Success Tracks CX Level 2 - Extended Service

• Service type: Cisco Success Tracks (CX) Level 2 - Extended Service with hardware coverage and proactive maintenance components.
• Coverage window: 8x5 (8 a.m. to 5 p.m. local time, weekdays) with Next Business Day hardware exchange or depot repair as applicable.
• Response and remediation: Guaranteed Next Business Day exchange for eligible incidents to minimize downtime and accelerate restoration of service.
• Delivery method: Depot-based repair and replacement, with streamlined logistics to expedite parts handling and enable quick restoration of the network path.
• Eligible platforms: Cisco Nexus 9300 series switches (including 48-port configurations) and related hardware covered under CX Level 2 Extended Service terms.
• What’s included: Hardware replacement options, service management, and access to Cisco CX support interfaces and resources for issue tracking, guidance, and escalation as needed.
• License and portal access: Access to Cisco CX tools and service portal to monitor coverage, open tickets, and manage service renewals and asset registrations.
• Renewal and scalability: Designed to scale with growing networks and evolving Nexus deployments; renewals can be aligned with asset lifecycle and budget planning.

How to Install Cisco Success Tracks CX Level 2 - Extended Service

Activating and deploying CX Level 2 Extended Service is a straightforward process built around timely registration, validation, and service readiness. Follow these steps to ensure your Nexus 9300 environment is properly enrolled and configured for optimal CX Level 2 support:

1. Verify eligibility and model compatibility. Confirm that your Nexus 9300 devices and 48-port configurations fall within the CX Level 2 Extended Service scope. Review compatible chassis, port counts, and modules to ensure full coverage alignment with your current and planned network topology.
2. Acquire and register the service. Purchase the CX Level 2 Extended Service package through your Cisco channel partner or authorized reseller. Obtain the service contract number and ensure it is linked to the exact Nexus 9300 hardware serial numbers and SKUs in use within your environment.
3. Register assets in the CX portal. Log in to the Cisco CX portal and register each covered device, including model, serial number, and data center location if applicable. Asset registration enables accurate ticket routing, entitlement verification, and proactive service recommendations.
4. Configure notification and escalation preferences. In the CX portal, set preferred communication channels (email, SMS, or portal alerts) and designate escalation contacts. Tailor notification rules for critical alerts, planned maintenance windows, and incident resolution milestones to suit your operational workflows.
5. Prepare for exchange and depot workflows. Establish internal escalation procedures for hardware exchanges, including how to package, label, and ship failed components to the depot as required. Ensure you have a process for coordinating downtime with network operations to minimize impact during replacements.
6. Test and validate after replacement. Once a Next Business Day exchange or depot repair is completed, verify that the replacement device is properly powered, connected, and functioning within expected parameters. Run basic connectivity tests, verify uplinks, and confirm that routing, VLANs, and security policies are intact.
7. Ongoing maintenance and optimization. Schedule regular health checks, firmware and software updates, and CX portal reviews. Leverage Cisco’s recommended maintenance windows and best practices to sustain performance, reduce risk, and extend asset lifecycles.

Frequently asked questions

• What does Cisco Success Tracks CX Level 2 - Extended Service include? It provides extended hardware coverage, 8x5 support with Next Business Day hardware exchange, depot repair options, and access to Cisco’s CX portal and support resources for Nexus 9300 devices, designed to deliver predictable costs and reliable uptime.
• What devices are covered under this service? The service is tailored for Cisco Nexus 9300 series switches, including 48-port configurations and related hardware components that fall under the Level 2 Extended Service scope.
• What does Next Business Day mean? Next Business Day refers to the guaranteed arrival of replacement hardware by the next business day after the service request is opened, subject to eligibility, location, and courier availability.
• How do depot exchanges work? In a depot exchange, a replacement unit is shipped to your site or a designated location, and the failed unit is returned to Cisco’s depot for diagnostics and replenishment. This process minimizes on-site downtime and speeds restoration of network services.
• How do I renew or extend CX Level 2 Extended Service? Renewal options are managed through the Cisco CX portal and your authorized Cisco partner. Renewal timing can align with your asset lifecycle, ensuring continuous coverage as devices are upgraded or expanded.
• Is CX Level 2 suitable for mission-critical networks? Yes, CX Level 2 Extended Service is designed to support essential enterprise networks that require reliable hardware protection, rapid response times, and predictable budgeting to avoid unscheduled downtime.
• Can I customize coverage or add other Cisco services? Depending on your needs, you can often tailor service levels by adding complementary CX offerings or adjusting coverage windows through your Cisco account team or channel partner to fit your maintenance strategy.

With Cisco Success Tracks CX Level 2 - Extended Service for Nexus 9300, you gain a robust, scalable, and cost-conscious approach to maintaining your network’s health. The combination of 8x5 coverage, Next Business Day exchanges, and depot repair capabilities ensures rapid restoration and minimized downtime, letting your IT teams focus on strategic initiatives rather than reactive firefighting. The service is built around Cisco’s trusted expertise, designed to align with modern data center needs where reliability, efficiency, and predictable costs are essential for sustaining business continuity.