Cisco Unified Communications Essential Operate - Extended Service - 1 Year - Service

The Cisco Unified Communications Essential Operate - Extended Service is designed to provide the utmost reliability and performance for your business communication infrastructure. With a commitment to safeguarding your investment, this 1-year service ensures that your communication tools are always operational and efficient. Tailored for organizations prioritizing effective communication, this service guarantees prompt assistance and hardware replacement, allowing you to focus on your core business without interruption.

• Comprehensive Coverage: Enjoy an 8x5 service window that ensures your communication systems are supported during regular business hours. Rest assured that assistance is always at hand when you need it most.
• Next Business Day On-Site Exchange: Experience minimal downtime with the Next Business Day hardware replacement feature. This swift service means that in the event of a mishap, your operations can quickly resume, maximizing productivity.
• Invaluable Support: Receive top-notch expert assistance right at your doorstep. The on-site support feature eliminates the need for transporting equipment, thereby saving you time and resources while resolving issues effectively.
• Software Application Support: Beyond hardware replacement, this service includes dedicated software application support, ensuring your systems operate seamlessly. Benefit from professional insights and troubleshooting to keep everything on track.
• One-Year Dependability: With a full year of service coverage, you can plan with confidence. This extended support structure ensures that your organization enjoys consistent reliability and accurate performance throughout the year.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 1 Year
• Service Window: 8x5
• Response Time: Next Business Day
• Support Type: On-site Exchange and Software Application Support

How to Install

To take advantage of the Cisco Unified Communications Essential Operate - Extended Service, follow these simple steps:

1. Purchase the service through your preferred Cisco reseller or partner.
2. After your purchase, you will receive a service agreement and confirmation of your coverage.
3. Contact Cisco support to register your service, providing any required details regarding your communication systems.
4. Once registered, your support services will be activated, enabling you to utilize on-site assistance and next business day hardware replacements.

Frequently Asked Questions

• What types of hardware are covered by the Cisco Unified Communications Essential Operate service? The service generally covers Cisco Unified Communication devices, including IP phones, gateways, and other crucial communication infrastructure components. Please refer to your service agreement for specific details.
• Is software support included in this service? Yes, this service encompasses software application support to ensure that your systems function smoothly and efficiently, along with troubleshooting assistance.
• How do I request on-site support? To request on-site support, contact Cisco support directly using the information provided in your service agreement. They will guide you through the process and arrange for a technician to assist you.
• What should I do if I experience hardware failure? If you experience hardware failure, notify Cisco support immediately. They will facilitate the Next Business Day hardware replacement process to minimize downtime.
• Can I renew this service after the one-year term? Yes, you can renew the Cisco Unified Communications Essential Operate - Extended Service before the expiration of your current term. Please contact your Cisco reseller for renewal options and pricing.