Cisco Unified Communications Essential Operate — Extended Service (1 Year)

This 1-year Extended Service for Cisco Unified Communications Essential Operate is engineered to maximize uptime, simplify budgeting, and deliver dependable support for your UC deployment. It blends rapid on-site assistance with a proven replacement workflow, giving you peace of mind that critical voice, video, and collaboration services stay online. With 8x5 support and Next Business Day on-site coverage, you can trust Cisco’s UC ecosystem to perform when it matters most—during peak business hours and beyond.

• Rapid on-site support and fast response: Benefit from 8x5 business-hour coverage with Next Business Day on-site service. When a UC issue arises—whether it affects call routing, voicemail, presence, conferencing, or collaboration apps—experienced technicians are dispatched promptly to diagnose, repair, or replace components on-site, reducing downtime and keeping your communications channels flowing.
• Reliable replacement service: The Extended Service includes efficient replacement (exchange) of defective hardware or components. This streamlined process minimizes waiting times and ensures you regain full UC functionality quickly, preserving performance, reliability, and user productivity across your organization.
• Predictable budgeting and peace of mind: A fixed annual fee provides predictable costs, so IT leadership can plan more effectively. This coverage reduces the risk of unexpected repair expenses and ensures essential maintenance, software updates, and hardware replacements are consistently available without disruption.
• Designed for Cisco UC ecosystems: Tailored to Cisco Unified Communications deployments, this service aligns with Cisco UC technologies—such as CUCM, Unity Connection, and associated endpoints—ensuring compatibility with your software licenses, hardware, and deployment topology for reliable interoperability.
• Simple activation and scalable coverage: Activation is straightforward through your Cisco channel partner or account team, with options to scale as your UC environment grows. Whether you’re expanding users, adding devices, or updating infrastructure, this Extended Service adapts to your evolving Cisco UC landscape.

Technical Details of Cisco Unified Communications Essential Operate — Extended Service

• Service Type: Extended Service (Essential Operate) for Cisco Unified Communications
• Duration: 1 Year
• Coverage Window: 8x5 (Business hours)
• Response Time: Next Business Day on-site
• Service Model: Exchange-based replacement of failed components
• Delivery/Documentation: Physical and Electronic entitlement documentation provided
• Scope: Cisco Unified Communications hardware and related components covered under the Essential Operate umbrella

How to install Cisco Unified Communications Essential Operate — Extended Service

Activating this Extended Service to protect your Cisco UC environment is a straightforward process designed to minimize disruption and ensure clear coverage details. Follow these steps to enable and maintain your entitlement:

• Step 1: Verify eligibility and collect asset details. Gather serial numbers, SKUs, and a list of covered Cisco UC devices (servers, gateways, endpoints, and associated components) that will fall under the Extended Service.
• Step 2: Initiate service with your authorized Cisco partner or account representative. Provide your account information, asset details, and the desired start date for coverage.
• Step 3: Attach the entitlement to the relevant devices in your Cisco account or through the partner portal. Ensure the service aligns with your current licenses, deployments, and support strategy.
• Step 4: Confirm service terms, including the 8x5 coverage window, Next Business Day on-site response, and exchange-based replacement. Review renewal terms and any applicable service-level variations based on deployment size.
• Step 5: Maintain updated documentation and asset records. As your UC environment evolves (new endpoints, servers, or software versions), refresh the entitlement to reflect changes and ensure uninterrupted coverage.

Frequently asked questions

• What is included in Cisco Unified Communications Essential Operate Extended Service? This 1-year service provides 8x5 on-site support with Next Business Day response, exchange-based replacement for faulty components, and comprehensive coverage for Cisco Unified Communications hardware and related elements. It is designed to maximize UC uptime and offer predictable budgeting for maintenance and support.
• Who can purchase and activate this Extended Service? Authorized Cisco channel partners or account representatives can activate the entitlement. Organizations should work with their Cisco partner to attach the coverage to the appropriate UC devices and ensure alignment with existing licenses and deployments.
• What is the response time and on-site service level? The service offers 8x5 business-hours coverage with Next Business Day on-site response, meaning qualified technicians will arrive on-site by the next business day after a service request is opened during standard business hours.
• Can the service be extended or expanded for larger UC environments? Yes. The Extended Service is designed to be scalable. As your Cisco UC environment grows—adding endpoints, servers, or collaboration features—you can renew or expand coverage to maintain consistent support across the new components.
• How does the replacement (exchange) process work? When a covered component fails, Cisco-authorized technicians perform an exchange to replace the defective part. This typically involves on-site diagnostics, generation of an RMA or replacement order, and on-site installation of the replacement component to restore functionality promptly.