Cisco Unified Communications Essential Operate Service — Extended Service (1 Year)

Secure, sustain, and optimize your Cisco Unified Communications environment with the Essential Operate Service — Extended Service for 1 year. Specifically designed to protect Codec Plus hardware and Quad Camera peripherals, this plan delivers reliable coverage, fast response, and comprehensive protection that keeps your collaboration workspace up and running. By combining parts replacement, on-site and depot options, and both physical and electronic protection, you gain peace of mind and continuous business communication without the heavy downtime risk.

• Extended one-year coverage for Cisco Unified Communications: This Essential Operate Extended Service provides thorough protection for your Codec Plus devices and Quad Camera components, covering hardware and core software requirements. It’s designed to minimize disruption when issues arise, ensuring that your UC environment remains available for daily operations, customer interactions, and critical team collaborations. With this plan, you’re investing in long-term reliability and predictable budgeting for your Cisco collaboration stack.
• 8x5 support with Next Business Day (NBD) response: The service delivers business-hours support and rapid escalation to minimize downtime. With 8x5 coverage and Next Business Day response, Cisco’s trained technicians help resolve incidents quickly, so your endpoints—whether conference codecs, gateways, or cameras—get back to optimal performance with minimal wait times.
• Service Depot, Exchange, and Parts included: This extended service includes depot options for efficient logistics and fast replacement of defective components. If a device requires exchange, Cisco’s process is streamlined to reduce repair time, and replacement parts are provided to keep your system current and functional. This combination is particularly valuable for busy UC environments where uptime is a central KPI.
• Physical and Electronic protection for investment: The plan protects both physical hardware and electronic software aspects of your Unified Communications deployment. Expect proactive coverage that helps guard against hardware degradation and software-related issues, with comprehensive protection that contributes to longer device life and more reliable calls, video conferences, and collaborative sessions.
• Value-focused support for Codec Plus and Quad Camera: By focusing on the core hardware and peripherals that define your Cisco UC experience, this Extended Service aligns with your deployment’s unique needs. It emphasizes rapid repair/replacement, streamlined service processes, and ongoing value as your collaboration strategy evolves and scales—without surprising maintenance costs.'

Technical Details of Cisco Unified Communications Essential Operate Service - Extended Service - 1 Year - Service codec Plus, Quad Camera

• Service type: Essential Operate Service — Extended Service, 1-year term, designed for Cisco Unified Communications environments with Codec Plus and Quad Camera devices.
• Duration: 1 year from the start date of the service agreement.
• Coverage hours: 8x5 business hours, with Next Business Day (NBD) response where available.
• Delivery model: Service Depot and on-site exchange options to minimize downtime and acceleration of repairs.
• Parts and replacements: Replacement parts are included as part of the service to ensure timely restoration of functionality.
• Scope of devices: Cisco Codec Plus devices and Quad Camera peripherals within the supported Cisco Unified Communications deployment.
• Protection type: Physical hardware protection plus electronic, software-related protection to safeguard reliability and performance.

How to install Cisco Unified Communications Essential Operate Service - Extended Service - 1 Year - Service codec Plus, Quad Camera

• Review eligibility and identify the Codec Plus units and Quad Camera peripherals that will be covered under the Extended Service. Confirm serial numbers, purchase dates, and current software versions to align coverage with your hardware inventory.
• Log in to your Cisco account or the designated Cisco support portal and attach the Essential Operate Extended Service to the corresponding devices. Ensure each device is correctly registered to trigger the service entitlement and proper ticket routing.
• Activate the 1-year coverage within the service portal and set up preferred contact details, escalation contacts, and on-site or depot preferences to optimize response times for your site.
• Establish maintenance windows and notification preferences so that your IT staff receives alerts about upcoming renewals, potential warranty expirations, and recommended firmware or hardware refresh cycles.
• Prepare incident workflows and escalation paths, including how to initiate Next Business Day exchanges, depot logistics, or remote diagnostics when a fault is detected. Have device footprints, location data, and replacement part lead times ready to speed up service actions.

Frequently asked questions

• What is included in this service? This Extended Service plan includes 1-year coverage for Cisco Unified Communications equipment (Codec Plus and Quad Camera), 8x5 support with Next Business Day response, Service Depot and Exchange options, and both physical and electronic protection to safeguard your hardware and software investments.
• Which devices are covered? The plan is designed for Codec Plus devices and Quad Camera peripherals within your Cisco Unified Communications environment. Coverage focuses on those hardware components that are critical to your conferencing, collaboration, and video-communications workflows.
• What is the response time? Support is available 8x5, with Next Business Day response for eligible service requests. In critical cases, on-site support and expedited exchanges can be arranged through the service portal with appropriate escalation.
• How do I renew or extend the service? Renewal and extension options are available before the current term expires. Access the Cisco support portal or contact your Cisco account representative to review renewal terms and adjust coverage as your UC deployment grows.
• How do I start using the service? After purchase, register the Codec Plus and Quad Camera devices in your Cisco account, activate the Essential Operate Extended Service, and configure your preferred service delivery options (on-site vs. depot). Then, when an incident occurs, open a service ticket through the portal to initiate the appropriate response path.