Cisco Unified Communications Essential Operate Service - Extended Service - 1 Year - P60 With Codec

Protect and optimize your Cisco Unified Communications investment with the Essential Operate Service, Extended Service for 12 months. This comprehensive support plan is designed to keep your UC system operating at peak performance, reducing downtime and preserving service quality across your organization. Fueled by a combination of hardware and electronic protection, this service package delivers rapid response, dependable parts replacement, and a depot-based exchange program, so you can rely on your communications infrastructure when it matters most. With 8x5 coverage and Next Business Day on-site or depot responses, you gain the confidence that your critical communications remain available to your teams, customers, and partners around the clock.

• Comprehensive 12-month coverage with fast response – Enjoy an 8x5 service window (Mon–Fri, 8 a.m.–5 p.m.) and Next Business Day response, helping you minimize downtime and keep Cisco Unified Communications operating smoothly during peak business hours. This extended service is designed to align with busy enterprise environments where every minute of uptime counts.
• Depot and exchange options for rapid hardware recovery – The service includes service depot and exchange capabilities, enabling rapid replacement or repair of faulty components. If an issue cannot be resolved remotely, your replacement parts or equipment are shipped promptly to restore operations with minimal disruption.
• Physical and electronic parts protection – The Essential Operate Service covers both physical components and electronic elements essential to your UC deployment, ensuring that critical hardware and software layers receive timely attention and replacement as needed.
• Value-driven protection for Cisco UC investments – By safeguarding your UC deployment against unexpected faults and performance degradation, this Extended Service adds long-term value, preserves system reliability, and helps you maintain service quality for voice, video, messaging, and collaboration tools.
• Easy activation and seamless integration with existing Cisco support – Designed to slot into your current Cisco support ecosystem, this program is straightforward to activate and manage, reducing administrative overhead while delivering dependable service levels for your Unified Communications environment.

Technical Details of Cisco Unified Communications Essential Operate Service - Extended Service - 1 Year - P60 With Codec

• Service Type: Extended Service
• Term: 1 Year
• Coverage Window: 8x5
• Response Time: Next Business Day
• Service Delivery Model: Service Depot with Exchange options
• Parts Coverage: Physical and Electronic
• Kit Reference: P60 With Codec
• Applicable Scope: Cisco Unified Communications environments requiring reliable operation and protection
• Included Support Elements: Parts replacement, repair or replacement of defective hardware, and software support as defined in the service terms

how to install Cisco Unified Communications Essential Operate Service - Extended Service - 1 Year - P60 With Codec

Important note: This is a service extension designed to complement your existing Cisco Unified Communications deployment. The installation process focuses on activating and integrating the extended service into your support framework so you can begin receiving coverage immediately.

• Verify eligibility and purchase details – Confirm your Cisco account has the Essential Operate Extended Service attached to the appropriate UC assets. Ensure you have the 1-year term clearly documented and the P60 With Codec kit reference available for asset alignment.
• Link the service to your UC environment – In your Cisco support portal or through your Cisco account representative, associate the Extended Service with your current Unified Communications deployment. This ensures that the service levels, response times, and depot/exchange options apply to the correct devices and codecs.
• Prepare the asset inventory – Maintain an up-to-date inventory of UC hardware and codecs covered by the service, including serial numbers or asset IDs where applicable. This helps fast-track case creation and parts replacement when an issue arises.
• Communicate service details to your IT team – Inform your operations, network, and facilities teams about the extended service activation so they know who to contact for coverage and how to request a depot exchange or parts replacement when needed.
• Test and validate coverage – After activation, perform a quick verification that the service term is active and that ticket routing for Next Business Day responses is functioning. Validate that any pending exchanges or depot shipments align with your current maintenance schedule.

Frequently asked questions

• Q: What is covered by Cisco Unified Communications Essential Operate Service - Extended Service?

  A: This 12-month program provides 8x5 coverage with Next Business Day response, service depot and exchange options, and parts replacement for both physical and electronic components within Cisco Unified Communications ecosystems. It protects your UC investment by reducing downtime and maintaining system reliability.

• Q: How long does the Extended Service last?

  A: The coverage is active for 12 consecutive months from the start date of the service agreement, after which renewal or continuation can be arranged through your Cisco account representative.

• Q: What does Next Business Day mean in practice?

  A: If a covered issue cannot be resolved remotely within the same business day, Cisco will schedule delivery of replacement parts or units to be available by the next business day, minimizing downtime for your UC environment.

• Q: Does the service include hardware and software support?

  A: Yes. The service covers physical hardware parts and electronic components necessary for the operation of Cisco Unified Communications, with exchange options where applicable, as well as software-related support per the terms of the extended service.

• Q: How do I activate or claim this extended service?

  A: Activation is typically completed through your Cisco account or via your Cisco sales representative. Once activated, the service is tied to your UC assets, and you can initiate depot exchanges or parts replacements as required by the service levels.