Cisco Unified Computing Support Service Onsite with Drive Retention - Extended Service - 1 Year - Service

The Cisco Unified Computing Support Service Onsite with Drive Retention - Extended Service - 1 Year is a premium support solution tailored to meet the demands of modern businesses. This comprehensive package is designed to ensure your computing infrastructure operates smoothly, minimizing downtime and maximizing productivity. With the unique features of onsite assistance and drive retention, your technology and sensitive data are secure and well-managed. Invest in peace of mind knowing that you have a reliable partner to support your technology needs.

• Onsite Support: Our expert technicians are available to provide immediate assistance right at your location, eliminating travel disruptions and responding promptly to your needs.
• Drive Retention: Your data's security is paramount. This service allows you to retain ownership of your hard drives even when replacements are necessary, ensuring your sensitive information is always protected.
• Next Business Day Response: Enjoy the confidence of knowing that our support is just a call away, with technicians available on-site the next business day during service hours.
• Parts & Labor Coverage: All parts and labor are included in your service plan, allowing you to focus on your core business operations while we manage repairs and replacements efficiently.
• Emergency Consulting Service: In urgent situations, our emergency consulting guarantees a swift response time of just 1 hour, minimizing your system downtime and enhancing reliability.

Technical Details of Product

• Service Type: Support Service Onsite
• Service Duration: 1 Year
• Service Hours: 8 x 5 (Monday to Friday)
• Response Time: Next Business Day
• Support Coverage: Parts and Labor
• Drive Retention: Yes, ownership of hard drives retained
• Emergency Consulting Service Response Time: 1 Hour

How to Install

Getting started with the Cisco Unified Computing Support Service is a straightforward process. Follow these steps to ensure a seamless installation:

1. Upon purchasing the service, you will receive a confirmation email along with a service agreement. Review this document to understand the coverage and terms.
2. Contact Cisco support using the provided details in the confirmation email to schedule your initial consultation.
3. Prepare your computing environment for any necessary assessments that our technicians may need to perform.
4. Once your appointment is scheduled, a technician will arrive on-site at the agreed time to provide the necessary support and ensure your systems are operating at their best.

Frequently Asked Questions

• What does the Cisco Unified Computing Support Service include? The service offers onsite support, drive retention, next business day response, parts and labor coverage, and emergency consulting service.
• How does drive retention work? Drive retention allows you to keep your hard drives even if they are replaced, ensuring that your sensitive data is securely retained.
• What is the response time for onsite support? Our technicians will be on-site the next business day after a service request is made.
• Is there a limit on the number of service calls? No, you can request support as needed throughout the entire year of service.
• Can I upgrade my service? Yes, Cisco offers various service packages, and you can speak with our support team to explore your upgrade options.