Cisco Unified Computing Support Service Onsite with Drive Retention Service - Extended Service - 1 Year - Service

The Cisco Unified Computing Support Service Onsite with Drive Retention Service is a vital solution designed for businesses that depend on high-performance computing systems. This extended service package ensures that your Cisco Unified Computing products are consistently operational, significantly reducing downtime and optimizing productivity. With a firm commitment to excellence, this service presents unique features that provide peace of mind and confidence in your IT infrastructure.

• On-Site Support: Enjoy the convenience of dedicated on-site support that resolves issues promptly, enabling you to concentrate on your core business without any interruptions.
• Defective Media Retention: This service includes defective media retention, allowing you to safeguard your data by retaining your drives during the troubleshooting process.
• Parts & Labor Coverage: Benefit from comprehensive parts and labor coverage that guarantees swift replacements and repairs, ensuring maximum reliability for your systems.
• Rapid Response Time: With a remarkable 4-hour response time for parts and labor, you can expect timely solutions that keep your systems operating efficiently.
• One-Year Service Duration: This extended service lasts for one year, offering long-term assurance and support for your Cisco Unified Computing systems.

Technical Details of the Product

• Service Type: Onsite Support
• Service Duration: 1 Year
• Response Time: 4 Hours for parts and labor
• Media Retention: Defective Media Retention Service included
• Coverage: Comprehensive parts and labor coverage

How to Install

Installation of the Cisco Unified Computing Support Service Onsite with Drive Retention Service is straightforward. To get started:

1. Contact your Cisco representative to activate the service after your purchase.
2. Provide any necessary details regarding your existing Cisco Unified Computing systems and current configurations.
3. Schedule an on-site visit from a Cisco technician to assess your environment and implement the service.
4. Once the service is activated, your technician will guide you on how to leverage the full benefits of your support package.

Frequently Asked Questions

• What is included in the Cisco Unified Computing Support Service? This service includes on-site support, parts and labor coverage, and defective media retention, ensuring that your computing systems are well-maintained and operational.
• How quickly can I expect support after an issue arises? You can expect a rapid response time of 4 hours for parts and labor, minimizing your system downtime and disruptions to your business operations.
• Is the defective media retention service mandatory? Defective media retention is included in the service at no additional cost, allowing you to keep your drives during the resolution process for data security and peace of mind.
• Can this service be renewed after one year? Yes, you can renew the service after the one-year duration to continue receiving on-site support and maintenance for your Cisco Unified Computing systems.
• How can I contact support if I need assistance? You can contact Cisco support via phone or through their online portal, where you can log your service requests and receive prompt assistance.