Cisco Unified Computing Support Service Onsite with Drive Retention Service - Extended Service - 1 Year - Service

The Cisco Unified Computing Support Service Onsite with Drive Retention Service is an essential solution for businesses looking to boost their IT infrastructure's reliability and efficiency. This comprehensive service package is tailored to keep your Cisco Unified Computing systems running smoothly, minimizing downtime and ensuring operational continuity. With a one-year service duration and a rapid 4-hour response time, this service is a smart investment for businesses aiming to protect their IT assets while receiving prompt and effective support.

• On-site Support: Gain access to highly trained experts who resolve technical issues directly at your location, ensuring minimal disruption to your daily operations.
• Drive Retention Service: Enhance your data security by retaining drives with sensitive information while still benefiting from prompt replacement services, safeguarding your critical data.
• Parts and Labor Coverage: Enjoy comprehensive coverage that includes all necessary parts and labor, facilitating reliable maintenance and support without unexpected costs.
• Quick Response Time: With a guaranteed 4-hour response time, you can count on efficient service to get your systems back up and running swiftly.
• Cost-Effective Solution: This service provides greater flexibility and cost-efficiency, making it an ideal choice for businesses of all sizes looking to optimize their IT support.

Technical Details

• Service Duration: 1 Year
• Support Hours: 8 x 5 (Monday to Friday)
• Response Time: 4 Hours
• Service Type: On-site support, including parts and labor
• Drive Retention: Yes, for data security and compliance

How to Install

To initiate the Cisco Unified Computing Support Service, follow these simple steps:

1. Purchase the service through an authorized Cisco reseller or directly from Cisco.
2. After your purchase, you will receive a confirmation email containing your service agreement details.
3. Contact Cisco support to schedule your on-site installation. Be prepared to provide details about your current system setup.
4. A certified technician will be dispatched to your location within the agreed-upon response time.
5. Once on-site, the technician will assess your system and implement the necessary support measures, ensuring all parts and labor are covered according to your service agreement.

Frequently Asked Questions

• What does the Cisco Unified Computing Support Service include? This service includes on-site support, parts and labor coverage, and drive retention service, all designed to ensure maximum efficiency and reliability of your Cisco Unified Computing systems.
• How quickly can I expect a response time? With a guaranteed response time of 4 hours, you can expect timely assistance to minimize downtime and maintain your operational productivity.
• Is drive retention service included in this support package? Yes, the drive retention service is included, allowing you to keep your data drives while receiving prompt replacement services when necessary.
• Can I extend the service after one year? Yes, you can renew or extend the Cisco Unified Computing Support Service prior to the expiration of your current service agreement. Contact your Cisco representative for options and pricing.
• Who should I contact if I need support? For any issues or inquiries regarding your service, you can contact Cisco support directly through the contact information provided in your service agreement.