Cisco Unified Computing Support Service Onsite with Drive Retention Service - Extended Service - 1 Year - Service

Ensure the seamless operation of your IT infrastructure with the Cisco Unified Computing Support Service Onsite with Drive Retention Service. This extended service plan provides a comprehensive solution designed for businesses that require consistent support and reliability. With its 24/7 availability and swift response times, this service is essential for organizations seeking to maintain productivity while safeguarding their critical data.

• Comprehensive 24/7 Support: Enjoy around-the-clock assistance to address any issues that may arise, ensuring minimal downtime and maximum productivity for your organization.
• On-Site Support: Benefit from the guarantee of expert availability right at your location, delivering fast, efficient solutions that help prevent extended outages and keep your systems running smoothly.
• Drive Retention Service: This unique feature allows you to retain your drives even after service replacements, ensuring that your data remains secure and accessible, which is crucial for data-sensitive environments.
• Rapid Response Time: Experience a swift 4-hour response time for parts and labor, ensuring that any technical hitches are addressed promptly to maintain your operational flow.
• 1-Year Extended Service: This plan provides a full year of service, allowing for peace of mind and continuity, empowering your IT infrastructure without frequent interruptions.

Technical Details of the Product

• Service Type: Onsite with Drive Retention Service
• Duration: 1 Year
• Support Availability: 24 x 7 x 4 Hour
• Service Elements: Exchange, Parts & Labor
• Service Characteristics: Physical, Electronic

How to Install

To implement the Cisco Unified Computing Support Service, follow these simple steps:

1. Contact your Cisco representative to discuss your support needs and activate your service plan.
2. Ensure that all necessary equipment is registered with Cisco to facilitate a smooth service process.
3. Familiarize your IT staff with the process of reporting issues, enabling them to leverage the 24/7 support effectively.
4. Keep your contact information updated to guarantee swift communication with on-site support teams.
5. Utilize the Drive Retention Service by following the guidelines provided during the service activation to ensure your data remains secure.

Frequently Asked Questions

• What does the Drive Retention Service entail? The Drive Retention Service allows you to keep your drives even after a replacement, ensuring that your data remains secure and accessible.
• Is the service available globally? Yes, the Cisco Unified Computing Support Service is designed to provide support on a global scale, ensuring that businesses around the world can benefit from this service.
• What is the typical response time for on-site support? The service guarantees a response time of 4 hours for parts and labor, ensuring that your technical issues are addressed as quickly as possible.
• Can I customize my service plan? Yes, Cisco offers various service options to cater to the specific needs of your business. Contact your Cisco representative for more information.
• What happens if a part needs to be replaced? In the event that a part needs to be replaced, our on-site experts will facilitate the exchange, and you'll have the added benefit of retaining your data drives.