Cisco Unified Computing Support Service Onsite with Drive Retention Service — Extended Service (1 Year) - W/O CPU, Me

The Cisco Unified Computing Support Service Onsite with Drive Retention Service delivers robust, on-site maintenance tailored for Cisco UCS environments. This extended 1-year service offers dependable hands-on support, expert diagnostics, and the peace of mind that comes with Parts & Labor coverage and Defective Media Retention. Designed for organizations seeking rapid on-site response and secure handling of failed drives, this service ensures minimal downtime and continued operational reliability without requiring CPU or memory hardware to be included. By combining comprehensive on-site assistance with secure media retention, it’s built to help you keep critical workloads running smoothly, even in complex data center environments.

• On-site maintenance and rapid response – A team of qualified Cisco technicians travels to your location, performing on-site diagnostics, proactive maintenance, and timely remediation to minimize disruption to your business operations.
• Parts & Labor coverage – The Extended Service includes both parts and labor, reducing the risk of unexpected repair costs and ensuring replacements or fixes are handled under the service terms without additional charges.
• Defective Media Retention included – This feature provides secure handling of failed drives or other data media, enabling compliant retention and proper disposal according to policy, so you protect data integrity and meet regulatory needs.
• Extended 1-year protection – A full year of continuous coverage from the start date, with straightforward renewal options to maintain ongoing support for your Cisco UCS infrastructure and to safeguard your investment.
• Note: CPU/Memory not included – This service is offered without CPU and memory components (W/O CPU, Me); it focuses on on-site maintenance and drive-related support for compatible Cisco UCS deployments.

Technical Details of Cisco Unified Computing Support Service Onsite with Drive Retention Service - Extended Service - 1 Year - Service W O Cpu, Me

• Service Type: On-site maintenance with direct technician support at your location, designed to address hardware-related issues promptly in your data center or server room.
• Coverage Duration: 12 months of extended service, providing sustained support and the option for renewal to maintain continuous protection for your Cisco UCS environment.
• Inclusions: Maintenance, parts, and labor are covered under the terms of the service, ensuring proper repair or replacement of components as needed during the coverage period.
• Data/Media Handling: Defective Media Retention is included, offering secure handling and disposal of failed drives or media in alignment with policy and compliance requirements.
• Component Scope: The service is specified as W/O CPU and memory, focusing on on-site maintenance of supported chassis, storage controllers, and drive-related components rather than processor or memory upgrades.
• Response Time: Standard on-site response windows are defined to minimize downtime and expedite issue resolution, with escalation paths available if immediate attention is required.

How to install Cisco Unified Computing Support Service Onsite with Drive Retention Service

Activating this service begins with coordination between your organization, Cisco, and your authorized channel partner. Start by confirming your service eligibility, desired start date, and the specific Cisco UCS equipment covered under the agreement. Gather key details such as your account information, model numbers, serials, and the location of the equipment to streamline scheduling. Your Cisco representative will arrange the onsite visit within the defined response framework, ensuring a technician arrives with the appropriate tools and parts for a swift diagnostic. Once scheduled, the engineer will verify the service scope, confirm the presence of any defective media for retention, and begin the agreed-upon maintenance tasks. After completion, you will receive documentation detailing the work performed, any replacements made, and the status of your drive retention process for your records. Regularly review renewal options to maintain uninterrupted coverage beyond the initial 12 months and to keep your Cisco UCS environment safeguarded over time.

Frequently asked questions

• Q: What is included in this service?
  A: This On-site with Drive Retention Service provides on-site maintenance, parts and labor coverage, a 12-month extended service period, and Defective Media Retention for secure handling of failed drives or media.
• Q: Are CPU or memory components included?
  A: No. The service is specified as W/O CPU, Me, meaning CPU and memory hardware are not included in the coverage. It focuses on on-site support and drive-related maintenance for eligible Cisco UCS configurations.
• Q: What happens if a drive fails?
  A: A on-site Cisco technician will diagnose the issue, replace parts as covered, and coordinate Defective Media Retention for any failed media, helping to protect data and restore operations quickly.
• Q: What is the typical response time?
  A: Response times vary by region and service level, but the program is designed to provide timely on-site support and escalation options to minimize downtime.
• Q: How do I activate or renew the service?
  A: Contact Cisco or your authorized partner to activate the service. Renewal options are available to extend protection beyond the initial year, ensuring ongoing coverage for your Cisco UCS environment.