Cisco Unified Computing Support Service with Drive Retention Service - Extended Service - 1 Year - Service

Enhance the reliability and efficiency of your IT infrastructure with the **Cisco Unified Computing Support Service with Drive Retention Service**. This extended service plan is designed to provide comprehensive support for your unified computing systems, ensuring your business operations run smoothly and without interruption. With 24x7 accessibility and a dedicated service team, you can trust Cisco to deliver rapid response solutions tailored to your unique needs.

• 24 x 7 x 4 Hour Support: Enjoy around-the-clock support that guarantees a rapid on-site response in just four hours, helping to minimize downtime and ensure your systems are always operational.
• Drive Retention Service: This unique feature allows you to retain your hard drives after a replacement service, providing security for your data and peace of mind in case of failures.
• On-Site Service Location: Benefit from on-site services that enhance usability and increase efficiency by addressing issues directly at your location, reducing travel time and improving response rates.
• Flexible Scheduling: The physical service subtype allows for great flexibility in scheduling work hours and service locations, ensuring that support is available when and where you need it most.
• 1 Year Service Duration: Invest in a full year of dependable service, designed to maximize productivity and deliver timely results, allowing your team to focus on core business activities.

Technical Details of Product

• Service Type: Extended Service
• Service Duration: 1 Year
• Service Hours: 24 x 7 x 4 Hour Response
• Service Location: On-site
• Service Features: Exchange, Physical Service Subtype, Drive Retention

How to Install

To utilize the **Cisco Unified Computing Support Service with Drive Retention Service**, simply follow these steps:

1. Contact your Cisco representative or authorized reseller to purchase the service plan.
2. Once the service plan is activated, you will receive confirmation along with a service agreement outlining your support options.
3. Familiarize yourself with the support channels available to you, including the 24x7 help desk and on-site service scheduling.
4. In the event of an issue, reach out to the support team through the designated contact method, and they will guide you through the process for resolution.
5. For hardware replacements, ensure your data drives are securely retained as per the drive retention service policy.

Frequently Asked Questions

• What is included in the Cisco Unified Computing Support Service? The service includes 24x7 support, on-site assistance, drive retention options, and flexible scheduling for hardware replacements and repairs.
• How quickly can I expect service after I report an issue? Our commitment is to respond within 4 hours for on-site support, ensuring minimal disruption to your business operations.
• Can I keep my old drives after a replacement? Yes, the Drive Retention Service allows you to keep your old drives for security and compliance reasons.
• Is training provided on how to use the support services? While specific training is typically not included, our support team is available to assist you in understanding how to best utilize the services provided.
• What happens if I need service outside of the standard hours? The service is available 24x7, so you can contact support at any time, day or night, for urgent issues.