Cisco Unified Computing Support Service with Drive Retention Service - Extended Service - 1 Year - Service

The Cisco Unified Computing Support Service with Drive Retention Service is an essential solution for businesses looking to safeguard their computing environments. This extended service provides comprehensive support and protection for your critical computing infrastructure over a one-year period. By blending on-site assistance with rapid response times and parts replacement service, this product ensures that your operations run smoothly while keeping your data secure. With the added benefit of drive retention, you can confidently handle sensitive information without the risk of losing critical data during hardware failures.

• Complete Coverage: The Cisco Unified Computing Support Service delivers extensive support, including parts replacement and on-site assistance, allowing your systems to operate efficiently. This comprehensive coverage helps you focus on your core business operations without worrying about unexpected downtimes.
• Drive Retention Service: This service includes a critical feature that allows you to retain your hard drives following a hardware failure. This ensures that sensitive data remains secure and accessible, which is particularly important for businesses handling confidential information. With Drive Retention Service, your data is in safe hands.
• Extended Service Duration: Enjoy peace of mind with a one-year service duration. This ongoing support means you have resources readily available to address any potential issues, minimizing any disruption to your workflow and allowing you to maintain productivity.
• Next Business Day Response: The 8 x 5 x Next Business Day service guarantees that you will receive assistance within one business day of an issue occurring. This swift response helps to limit downtime and associated costs, ensuring your business operations remain uninterrupted.
• On-site Support: The inclusion of on-site support means that trained professionals are available to assist you physically should any issues arise. This hands-on approach allows for quick and effective problem resolution, fostering maximum productivity in your organization.

Technical Details of the Product

This service is tailored specifically for Cisco Unified Computing products, focusing on hardware reliability and performance. It is ideal for organizations that require a dependable computing environment and want to eliminate the fear of unexpected downtimes. The support service is designed to cover a wide range of issues and provides a robust framework to ensure your systems are always functioning optimally.

How to Install

To install the Cisco Unified Computing Support Service with Drive Retention Service, follow these steps:

1. Purchase the service through an authorized Cisco partner or online.
2. Receive confirmation and service details via email.
3. Review the service agreement and contact your Cisco representative for any clarifications.
4. Schedule an on-site assessment if necessary to evaluate your current computing environment.
5. Begin utilizing the support service as needed, ensuring you keep your service information handy for quick reference.

Frequently Asked Questions

• What does the Drive Retention Service entail? The Drive Retention Service allows customers to retain their hard drives after a hardware replacement, ensuring sensitive data remains secure and accessible even after a system failure.
• How quickly can I expect service after a request? With Next Business Day response, our team will aim to assist you within one business day following your service request, minimizing any potential downtime.
• Is on-site support included in the service? Yes, on-site support is part of the service and offers hands-on assistance from trained professionals to address any hardware issues effectively.
• Can I renew the service after one year? Yes, you can renew the Cisco Unified Computing Support Service annually to continue receiving support and protection for your computing infrastructure.
• Who can I contact for support or questions regarding the service? You can contact Cisco’s customer support through the official website or your account representative for any inquiries or assistance regarding the service.