Cisco Unified Computing Support Service with Drive Retention Service - Extended Service - 1 Year - Service

The Cisco Unified Computing Support Service with Drive Retention Service is an essential resource for businesses looking to maintain their IT infrastructure's efficiency and reliability. This extended service not only offers unparalleled support but also ensures that your sensitive data is safeguarded with its unique drive retention feature. Designed for organizations that prioritize uptime and productivity, this service guarantees that help is always just a call away, giving you the confidence to focus on your core operations.

• 24 x 7 x 4 Hour Support: Enjoy uninterrupted support with our dedicated team available around the clock. We address your concerns swiftly, ensuring any issues are resolved within a four-hour response time.
• On-site Exchange Service: In the case of hardware failure, experience minimal disruption with our on-site exchange service. Our technicians will promptly visit your location to replace any defective parts, helping to restore normal operations efficiently.
• Parts Replacement Service: Eliminate the stress of hardware issues with our comprehensive parts replacement service. We ensure that you receive the correct parts quickly, maintaining your systems' performance without delay.
• Drive Retention Service: Keep your data secure with our Drive Retention Service, which allows you to retain your drives after replacement. This feature gives you control over sensitive data and ensures compliance with data retention policies.
• 1 Year Service Duration: Benefit from a full year of reliable service. Our one-year support plan guarantees your systems are protected, with timely assistance available whenever you need it.

Technical Details

• Service Type: Extended Support
• Service Duration: 1 Year
• Support Availability: 24 x 7
• Response Time: 4 Hours
• On-site Service Sub-type: Physical

How to Install

To take full advantage of the Cisco Unified Computing Support Service, follow these simple steps:

1. Purchase the Cisco Unified Computing Support Service with Drive Retention.
2. Receive your service agreement and documentation via email or post.
3. Contact Cisco’s support team through the provided contact details whenever you require assistance.
4. For on-site services, a technician will be dispatched to your location based on your request and the urgency of your issue.
5. Ensure that your hardware and system are accessible to the technician for efficient support.

Frequently Asked Questions

• What is included in the Cisco Unified Computing Support Service? The service includes 24/7 technical support, on-site exchange service, parts replacement, and drive retention for a full year.
• How quickly can I expect support? Our support team is committed to a four-hour response time for on-site assistance, minimizing downtime for your operations.
• Can I keep my old drives after replacement? Yes, our Drive Retention Service allows you to retain your old drives, ensuring that your sensitive data remains secure.
• What do I do if I need service? Simply contact Cisco's support team using the details provided in your service documentation whenever you require assistance.
• Is this service customizable? While the standard package offers comprehensive coverage, Cisco may provide options for customization based on your specific business needs.