Cisco Unified Contact Center Express v.10.0 Advanced Quality Manager - License - 1 Seat

CiscoSKU: 10739679

Price:
Sale price$509.22

Description

The Cisco Unified Contact Center Express v.10.0 Advanced Quality Manager - License - 1 Seat is a powerful tool tailored for businesses aiming to elevate their customer service through enhanced call center operations. With its advanced quality management capabilities, this software license allows organizations to monitor, evaluate, and constantly improve their contact center performance, ensuring superior customer interactions and satisfaction.

  • Comprehensive Quality Management: The Advanced Quality Manager provides a complete suite of tools designed to monitor and review customer interactions, offering detailed insights that are crucial for enhancing service quality.
  • Seamless Integration: This license is designed to work effortlessly with other components of Cisco Unified Contact Center Express, enabling efficient communication and data sharing across various systems, which boosts overall functionality.
  • Robust Reporting Features: Access a wide range of reporting capabilities that deliver insightful analytics and real-time monitoring. This empowers managers to make informed decisions based on critical performance metrics.
  • Customizable Evaluation Forms: Tailor evaluation forms to meet your specific business needs. This feature allows for targeted assessments that align perfectly with your organizational goals and customer expectations.
  • User-Friendly Interface: The intuitive interface of the Advanced Quality Manager ensures that users can easily navigate through the system, enabling straightforward management of evaluations and quick access to necessary data without requiring extensive training.

Technical Details of Product

  • Product Name: Cisco Unified Contact Center Express v.10.0 Advanced Quality Manager
  • License Type: 1 Seat
  • Version: 10.0
  • Compatibility: Cisco Unified Contact Center Express
  • Deployment: On-premises and cloud options available
  • Language Support: Multi-language capability
  • Support: Access to Cisco technical support and updates

How to Install

Installing the Cisco Unified Contact Center Express v.10.0 Advanced Quality Manager is a straightforward process. Follow these steps for a successful installation:

  1. Ensure that your system meets the necessary requirements for installation.
  2. Download the installation files from the Cisco website or insert the installation media.
  3. Run the installer and follow the on-screen prompts to begin the installation process.
  4. Enter your license key when prompted to activate your Advanced Quality Manager.
  5. Complete the configuration settings based on your organizational requirements.
  6. Once installation is finished, restart your application and log in to verify that everything is functioning correctly.

Frequently Asked Questions

  • What does the license cover? The license for Cisco Unified Contact Center Express v.10.0 Advanced Quality Manager covers one seat, allowing one user to access the advanced quality management features.
  • Is technical support available? Yes, with the purchase of the license, you gain access to Cisco's technical support and updates for the duration of your support contract.
  • Can I customize the evaluation forms? Absolutely! The Advanced Quality Manager allows you to create and customize evaluation forms to better suit your business needs and objectives.
  • What kind of reporting features are available? The software offers extensive reporting capabilities, including performance metrics, customer interaction insights, and compliance tracking, allowing for better decision-making.
  • Is this software compatible with other Cisco products? Yes, the Cisco Unified Contact Center Express v.10.0 Advanced Quality Manager is designed to seamlessly integrate with other Cisco contact center solutions, enhancing overall system capabilities.

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