Cisco Unified Contact Center Express v.10.0 Call Recording - License - 1 License

The Cisco Unified Contact Center Express v.10.0 Call Recording License is an essential tool for businesses aiming to improve customer service and compliance in their contact centers. This powerful software solution allows you to efficiently capture, store, and analyze customer interactions, providing a wealth of benefits for both customer satisfaction and operational efficiency.

• Advanced Call Recording: Capture every interaction with precision, ensuring that all customer calls are recorded for quality assurance and compliance purposes.
• Enhanced Security Features: The Cisco Unified Contact Center Express v.10.0 Call Recording License includes robust security protocols to safeguard sensitive customer data and recordings.
• Seamless Integration: Easily integrates with your existing Cisco Unified Contact Center Express infrastructure, allowing for a smooth transition and minimal disruption to your operations.
• User-Friendly Interface: The intuitive interface makes it simple for agents and supervisors to access, review, and analyze calls, enhancing overall productivity.
• Scalable Solution: Designed to grow with your business, this license can support increasing numbers of agents and recordings without compromising performance.

Technical Details of Product

• Product Version: Cisco Unified Contact Center Express v.10.0
• License Type: Single User License
• Compatibility: Works with Cisco Unified Contact Center Express systems
• Storage Capacity: Supports extensive call data storage options
• Security Protocols: Compliant with industry regulations

How to Install

Installing the Cisco Unified Contact Center Express v.10.0 Call Recording License is a straightforward process. Follow these steps:

1. Ensure that your Cisco Unified Contact Center Express system is compatible with version 10.0.
2. Access the Cisco licensing portal with your credentials.
3. Purchase the Call Recording License through the portal.
4. Download the license file and save it to your local system.
5. Log in to your Cisco Unified Contact Center Express administration interface.
6. Navigate to the license management section and upload the downloaded license file.
7. Restart the system if prompted to activate the new license.

Frequently Asked Questions

• What does the Cisco Unified Contact Center Express v.10.0 Call Recording License include? The license includes the ability to record and store customer calls, access to the user-friendly interface, and integration with existing Cisco systems.
• Is there a limit to the number of calls that can be recorded? The license is designed to scale according to your needs, allowing for a high volume of recordings dependent on storage capacity.
• Can I access recordings from remote locations? Yes, as long as you have the appropriate permissions and access to the Cisco Unified Contact Center Express system, you can access recordings from anywhere.
• What are the security measures in place for stored recordings? The Cisco Unified Contact Center Express v.10.0 Call Recording License includes strong encryption and compliance with industry standards to protect sensitive data.
• Will this license work with previous versions of Cisco Unified Contact Center Express? This license is specifically designed for version 10.0 and may not be compatible with earlier versions. It's recommended to upgrade for optimal functionality.