Cisco WebEx Contact Center Premium - License - 1 Named Agent

CiscoSKU: 6729813

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Sale price$148.38

Description

Cisco WebEx Contact Center Premium - License - 1 Named Agent

Discover a premium, cloud-based contact center experience with Cisco WebEx Contact Center Premium, now offered as a dedicated license for 1 Named Agent. This solution is engineered to empower a single agent with enterprise-grade routing, analytical insights, and seamless integration within the Cisco WebEx ecosystem. Ideal for small teams or individual agents who require robust tools without heavy infrastructure, the Premium license combines advanced capabilities with predictable licensing. By choosing the 1 Named Agent option, you gain access to scalable workflows, secure communications, and a streamlined setup designed to accelerate response times, improve customer satisfaction, and deliver consistent service quality across multiple channels. This description highlights the key benefits, licensing scope, and practical value of the Premium license for one named agent, helping you make an informed purchasing decision for your contact center strategy.

  • Premium single-seat licensing: Specifically designed for one named agent, this license provides dedicated access to high-end contact center features without the complexity or cost of multi-seat deployments. It is an ideal starting point for solo agents or small teams seeking professional-grade capabilities, predictable budgeting, and straightforward license management. The premium tier emphasizes performance, reliability, and priority access to advanced routing and analytics, ensuring the agent can handle complex interactions with confidence.
  • Cloud-based, scalable solution: Delivered as a cloud service, the Cisco WebEx Contact Center Premium license eliminates on-premises hardware and maintenance. Agents benefit from automatic updates, resilient uptime, and elastic capacity to accommodate fluctuating call volumes. This scalable model supports growth over time, enabling you to expand to additional named agents or channels as your business needs evolve, all without disruptive migrations or downtime.
  • Omnichannel routing and collaboration: The Premium license includes sophisticated omnichannel routing that can manage voice, chat, email, and other supported channels. With skill-based routing, queue management, and intelligent assignment, interactions are directed to the most qualified agent, helping reduce handle times and increase first-contact resolution. Integrated collaboration tools within WebEx streamline agent workflows by enabling quick access to context, history, and cross-team communication.
  • Advanced analytics and reporting: Benefit from real-time dashboards, historical reporting, and AI-powered insights that illuminate performance trends, customer satisfaction, and operational efficiency. The single-agent license supports metrics such as service levels, average handling time, and contact center containment, empowering the agent to optimize interactions and deliver consistent outcomes across channels.
  • Seamless Cisco WebEx integration: This license is built to work within the broader Cisco WebEx ecosystem, ensuring smooth interoperability with your existing communications, collaboration, and security infrastructure. You can leverage familiar controls, authentication methods, and administration consoles to manage the contact center environment, reducing training time and accelerating onboardings for agents and supervisors alike.

Technical Details of Cisco WebEx Contact Center Premium - License - 1 Named Agent

  • License Type: Premium
  • Named Agents: 1
  • Delivery Method: Cloud-based SaaS
  • Product Family: Cisco WebEx Contact Center
  • Platform Compatibility: Cisco WebEx ecosystem and integrated services

how to install Cisco WebEx Contact Center Premium

  • Step 1: Sign in to Cisco WebEx Control Hub using administrator credentials and navigate to Licensing or Provisioning.
  • Step 2: Locate the Cisco WebEx Contact Center Premium license for 1 Named Agent and add it to your tenant. Confirm the license allocation to the correct account.
  • Step 3: If required, enter or attach the license key in the licensing portal and activate the Premium license within your WebEx tenant.
  • Step 4: Create or assign the single named agent to a user profile, ensuring role-based permissions align with contact center tasks and security requirements.
  • Step 5: Configure core contact center settings such as routing rules, IVR prompts, queues, and channel integrations. Run a test interaction to validate routing accuracy and agent visibility.

Frequently asked questions

  • Q: What is included in the Cisco WebEx Contact Center Premium - License - 1 Named Agent?
    A: It affords a premium, cloud-based contact center license for one named agent, enabling access to advanced routing, analytics, and integration within the Cisco WebEx environment. Features may vary by region and account configuration.
  • Q: How many agents does this license cover?
    A: This license covers a single named agent. If you need to support additional agents, you would typically obtain additional named-agent licenses or upgrade to a multi-seat plan, depending on your contract and deployment needs.
  • Q: Is Cisco WebEx Contact Center Premium a cloud-based solution?
    A: Yes. It is delivered as a cloud-based service that integrates with the Cisco WebEx ecosystem, offering scalable contact center capabilities without on-premises infrastructure.
  • Q: What channels are supported under this license?
    A: The Premium license supports multiple channels such as voice, chat, and email, with omnichannel routing options. Channel availability can depend on configuration and regional licensing terms.
  • Q: What do I need to activate this license?
    A: Typically, you need an active Cisco WebEx administrator account, an appropriate subscription, and access to the WebEx Control Hub or your partner portal to activate and assign the 1 Named Agent license.

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