Dell Upgrade from 3Y Basic Advanced Exchange to 5Y ProSupport for monitors

Upgrade your Dell monitor experience with the Dell Upgrade from 3Y Basic Advanced Exchange to 5Y ProSupport. This enhancement is not just an improvement in service; it's a commitment to ensuring that your productivity remains uninterrupted. By choosing ProSupport, you gain access to exceptional support tailored specifically for your Dell monitor, providing you with peace of mind and the ability to focus on your tasks at hand.

• 24x7 Access to Expert Support: With ProSupport, you have round-the-clock access to advanced technicians who are dedicated to assisting you with everything from setup to troubleshooting, ensuring your monitor performs optimally at all times.
• Next Business Day Advanced Exchange: If any warranty issue arises that cannot be addressed over the phone, Dell will send you a replacement monitor the next business day, minimizing downtime and keeping your workflow seamless.
• Direct Access to ProSupport Engineers: Get immediate assistance from specialized ProSupport engineers with in-depth knowledge of Dell monitor configurations, ensuring you receive expert solutions tailored to your specific needs.
• Comprehensive Assistance: ProSupport offers expert help with monitor configuration, multi-monitor setups, graphics, and driver issues, allowing you to maximize the capabilities of your Dell monitor.
• Flexible Availability: The terms and availability of Dell Services can vary by region and product, enabling you to select a support plan that best matches your operational needs. Contact a sales representative for personalized options.

Technical Details of the Product

• Support for Dell monitors purchased within the eligible time frame.
• Access to world-class support engineers trained specifically in Dell monitor technology.
• Next Business Day Advanced Exchange service for eligible monitors.
• 24x7 support via phone or online for urgent matters.

How to Install

Upgrading to ProSupport is straightforward. Follow these steps:

1. Contact your Dell sales representative to discuss your upgrade options.
2. Provide the necessary information about your current support plan and your Dell monitor.
3. Complete the upgrade process as directed by your sales representative.
4. Receive confirmation of your upgraded ProSupport plan and enjoy enhanced monitor support!

Frequently Asked Questions

1. What is the difference between Basic Advanced Exchange and ProSupport? Basic Advanced Exchange provides limited support focused on hardware replacement, while ProSupport offers comprehensive 24x7 technical support, next business day replacement, and access to expert engineers.
2. How do I know if I qualify for the ProSupport upgrade? Qualification for the upgrade depends on the purchase date of your Dell monitor and your current support plan. Contact your Dell sales representative for specific eligibility details.
3. What types of issues can ProSupport assist with? ProSupport can assist with a wide range of issues, including hardware concerns, software configurations, driver installations, and troubleshooting multiple monitor setups.
4. Is there a cost associated with upgrading to ProSupport? Yes, there is typically a cost associated with upgrading your support plan. However, this investment can lead to significant savings by minimizing downtime and ensuring quick resolutions to issues.
5. Can I upgrade my support plan at any time? You can upgrade your support plan at any time as long as it is within the warranty period of your Dell monitor. It's best to contact a sales representative for specific guidance.