Description
Eaton's Brightlayer IT Automation Host Device Extension Technical Support is a robust solution designed to enhance your Distributed IT Performance Management (DITPM) and Data Center Performance Management (DCPM) software. This innovative product ensures that your IT infrastructure is managed efficiently, providing essential support to maintain optimal system performance. With a focus on uninterruptible power supplies (UPSs) and power distribution units (PDUs), this extension is a vital resource for businesses aiming to streamline their IT operations while safeguarding critical data.
- Automated Management: The IT Automation Host Device Extension allows users to set pre-defined thresholds for automatic, graceful shutdown or migration of servers and virtual machines. This feature is essential for maintaining system integrity during power or environmental disruptions.
- Integrated Support: With this extension, users gain access to Eaton's integrated Knowledgebase, which offers a wealth of resources, including self-service videos related to product features. This means you can open new cases, manage existing ones, and review past cases seamlessly.
- Flexible Support Terms: The purchase of the extension includes 3 years of dedicated support for your IT automations. Additionally, you have the flexibility to select from 1-year (BL-SUP-1Y-EXT-AUTO) or 5-year (BL-SUP-5Y-EXT-AUTO) support terms based on your specific needs.
- Enhanced Performance Monitoring: The extension integrates seamlessly with Eaton’s DITPM and DCPM software, providing robust performance management solutions for your data center, optimizing the overall efficiency of your IT infrastructure.
- Comprehensive Coverage: Specifically designed to support a wide range of servers and virtual machines, the IT Automation Host Device Extension (BL-EXT-AUTO-PERP) ensures that all critical systems are protected during power or environmental challenges.
Technical Details of Product
- Product Type: IT Automation Host Device Extension
- Compatible Software: DITPM and DCPM
- Support Duration: 3 Years (Also available in 1-Year and 5-Year options)
- Product Code: BL-EXT-AUTO-PERP
- Support Codes: BL-SUP-1Y-EXT-AUTO (1-Year), BL-SUP-5Y-EXT-AUTO (5-Year)
How to Install
Installing the Eaton Brightlayer IT Automation Host Device Extension is a straightforward process. Follow these steps:
- Ensure that you have the DITPM or DCPM software installed on your system.
- Access the Eaton support portal and input your product code (BL-EXT-AUTO-PERP) to register your extension.
- Download the extension installation package from the portal.
- Run the installation package and follow the on-screen prompts to complete the setup.
- Configure the pre-defined thresholds according to your operational requirements through the software interface.
- For additional support, access the Knowledgebase for tutorials and other helpful resources.
Frequently Asked Questions
What is the purpose of the IT Automation Host Device Extension?
The extension is designed to automate the management of servers and virtual machines by allowing for graceful shutdowns and migrations based on pre-defined power or environmental thresholds.
How long is the support duration?
When you purchase this extension, you receive 3 years of support. Additional support terms of 1-year and 5-year are also available.
Can I access support for past cases?
Yes, customers can manage existing cases and review prior cases through Eaton's integrated support portal.
Is there a knowledge base available for troubleshooting?
Absolutely! Eaton provides an integrated Knowledgebase that includes tutorials, self-service videos, and documentation related to product features.
What software is compatible with this extension?
The IT Automation Host Device Extension is specifically designed for Eaton’s Distributed IT Performance Management (DITPM) and Data Center Performance Management (DCPM) software.
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