Eaton Brightlayer IT Automation Host Device Extension Technical Support | Distributed IT Performance Management (DITPM) or Data Center Performance Management (DCPM) Software | 5 Year

The Eaton Brightlayer IT Automation Host Device Extension Technical Support is an essential solution to optimize your Distributed IT Performance Management (DITPM) or Data Center Performance Management (DCPM) software experience. This robust support extension spans five years, providing indispensable assistance for the seamless operation of your IT infrastructure. Whether you are managing uninterruptible power supplies (UPSs) or power distribution units (PDUs), this product enhances your operational efficiency through intelligent automation and comprehensive technical support.

• Comprehensive Automation: The Eaton Brightlayer IT Automation Host Device Extension allows users to set up pre-defined thresholds that automatically trigger specified actions during power or environmental events. This feature ensures graceful shutdowns or migrations of servers and virtual machines, safeguarding your data and hardware.
• Long-Term Support: Purchasing this extension grants you access to five years of dedicated technical support. Enjoy peace of mind knowing that you have reliable assistance for your IT automation needs, ensuring your systems run smoothly at all times.
• Integrated Knowledgebase: Gain access to a wealth of resources through the integrated Knowledgebase, which includes detailed documentation and self-service videos. These resources enhance your understanding of product features and troubleshooting processes, empowering you to resolve issues independently.
• Case Management: Streamline your support experience with an easy-to-use case management system. Open new support cases, manage existing ones, and review prior cases for efficient issue resolution, helping you maintain optimal IT performance.
• Flexible Support Options: Along with the 5-year support plan, Eaton also offers 1-year and 3-year support options. This flexibility allows you to choose a plan that aligns with your operational needs and budget, ensuring you receive the support necessary for your IT environment.

Technical Details of Product

• Product Type: IT Automation Host Device Extension
• Compatibility: Supports Eaton DITPM and DCPM software; compatible with selected UPSs and PDUs
• Support Duration: 5 Years
• Support SKU: BL-EXT-AUTO-PERP
• Additional Support Options: 1 Year (BL-SUP-1Y-EXT-AUTO) and 3 Year (BL-SUP-3Y-EXT-AUTO)

How to Install

Installing the Eaton Brightlayer IT Automation Host Device Extension is a straightforward process. Follow these steps for successful installation:

1. Ensure that your Eaton DITPM or DCPM software is installed and operational.
2. Access the administration panel of your software solution.
3. Locate the section for device extensions or plugins.
4. Select the IT Automation Host Device Extension from the available options.
5. Follow the on-screen prompts to download and install the extension.
6. Configure your pre-defined thresholds according to your operational requirements.
7. Test the automated procedures to ensure they operate as expected.

Frequently Asked Questions

• Is this extension compatible with all Eaton UPSs and PDUs?
  No, the IT Automation Host Device Extension is designed to work with specific models of Eaton UPSs and PDUs. Please refer to the compatibility list provided by Eaton.
• Can I upgrade to a longer support term after purchasing the 1-year or 3-year support?
  Yes, Eaton provides options to upgrade your support term before it expires. Please contact Eaton support for assistance with upgrading.
• What should I do if I encounter issues during installation?
  If you face any difficulties during installation, please consult the integrated Knowledgebase or contact Eaton’s technical support for help.
• Are there any additional costs associated with the support service?
  The support service cost is included in the purchase of the extension; however, any necessary hardware upgrades or repairs may incur additional costs.
• How do I access the self-service videos?
  The self-service videos can be found within the Knowledgebase section of your Eaton software. Simply log in to your account to access these resources.