Eaton Flex Custom Plans - Extended Service

Experience dependable protection for your critical equipment with Eaton Flex Custom Plans — Extended Service. This on-site maintenance program is designed to safeguard your investment, boost reliability, and add tangible value to your operations. With 8 x 5 x 8 Hour coverage, you receive expert support right at your doorstep, eliminating the need for travel while ensuring timely interventions that minimize downtime. This plan is built to deliver comprehensive maintenance and parts-and-labor support, so you can count on fast, clear, and cost-effective resolutions to keep your systems running smoothly. Whether you manage industrial machinery, facility infrastructure, or electrical systems, Eaton’s extended service puts a trusted partner at your location, ready to diagnose, repair, and maintain with precision and professionalism.

• On-site service with 8 x 5 x 8 Hour coverage ensures maintenance and repairs happen at your location, without requiring you to travel or transport equipment.
• Extended service protects your investment by increasing reliability and reducing the risk of unexpected downtime, helping you maintain steady operations.
• Parts replacement service is included to resolve problems quickly, so you have access to the components you need when issues arise.
• Maintenance and preventive care are built into the plan to identify potential failures before they impact production or uptime.
• Simple activation and doorstep support mean you can secure valuable service with minimal disruption and maximum convenience for your team.

Technical Details of Eaton Flex Custom Plans - Extended Service

• Plan type: Extended Service designed for on-site maintenance and support.
• Delivery method: On-site at your location with parts and labor coverage.
• Coverage window: 8 x 5 x 8 Hour service blocks (standard business hours), with proactive maintenance included.
• What’s included: Maintenance services, diagnostic assessments, and parts & labor coverage to address issues under the plan.
• Intended benefit: Protects equipment investments, enhances reliability, and reduces total cost of ownership through predictable service costs.

How to Install Eaton Flex Custom Plans - Extended Service

Step 1 – Purchase and activate: After selecting the plan, complete the activation process as guided by the sales or support team. Confirm eligibility for on-site coverage and the specific equipment or assets to be included under the Extended Service plan.

Step 2 – Register location and assets: Provide your service address and list the Eaton equipment or systems included in the plan. This ensures technicians know where to go and what components to assess during visits.

Step 3 – Schedule initial on-site visit: Coordinate a convenient time for the first on-site assessment. The plan is designed to minimize downtime, so scheduling aims to fit your production cycle and facility operations.

Step 4 – On-site assessment and maintenance: A qualified technician visits your site to perform the scheduled maintenance, diagnostics, and any required repairs within the scope of the plan. Parts, if needed, will be replaced under coverage.

Step 5 – Documentation and follow-up: After each service event, you’ll receive documentation detailing the work completed, parts used (if any), and recommended preventive actions. This helps you track asset health and plan future maintenance.

Step 6 – Plan management and renewal: Manage your Extended Service plan through the support team, including renewals, adjustments to covered assets, and ongoing service scheduling to maintain reliability over time.

Frequently asked questions

• What is included in the Eaton Flex Custom Plans - Extended Service? The plan provides on-site maintenance and support, parts and labor coverage, and diagnostic services to address issues as they arise. It’s designed to protect equipment investments and improve reliability while delivering convenient doorstep service.
• How does the on-site aspect work? You receive support directly at your facility. Technicians come to your location to perform maintenance, diagnostics, and repairs within the plan’s coverage window, eliminating the need for you to transport equipment or schedule remote interventions.
• What does 8 x 5 x 8 Hour mean? It indicates the standard service window: eight hours per day, five days per week, across eight-hour blocks. This framework specifies when on-site maintenance and repairs are typically performed under the plan.
• Is parts replacement included? Yes. Parts replacement service is included so that when components need replacing, you can receive the required parts as part of the plan, reducing downtime and simplifying budgeting.
• How do I activate or renew the plan? Activation generally involves confirming eligible assets, providing service location details, and completing the enrollment with the provider. Renewal steps follow the same process, with options to adjust covered assets as your needs evolve.
• Is this plan compatible with all Eaton products? Compatibility depends on the specific Eaton equipment and the terms of purchase. It’s best to confirm with the sales or service team to ensure your assets are eligible for Extended Service under this program.