Eaton Flex Onsite Extended Service - 1 Year On-Site Maintenance

Experience reliable, around-the-clock protection for your critical equipment with the Eaton Flex Onsite Extended Service. This 1-year on-site maintenance plan is designed to keep your operations up and running with fast, engineer-led support, comprehensive parts replacement, and labor included. Built to minimize downtime and maximize system availability, this service delivers peace of mind by ensuring that your Eaton equipment is professionally maintained and quickly repaired whenever issues arise.

• Comprehensive on-site coverage provides time-critical support with a 24 x 7 x 8-hour on-site maintenance framework, ensuring trained technicians reach your location quickly to diagnose and resolve issues before they impact operations.
• Parts replacement included under the service umbrella, so you’re not left waiting for essential components. When a parts swap is required, the necessary items are provided as part of the plan to restore performance efficiently.
• Labor and on-site expertise are included, with skilled Eaton technicians performing maintenance, diagnostics, and repairs on your site, reducing downtime and preserving system integrity.
• Downtime reduction is a primary goal of the program. On-site support and proactive maintenance help limit interruption to your workflows, keeping critical systems online when you need them most.
• 1-year extended service delivers ongoing protection for your Eaton equipment, giving you extended coverage beyond standard warranties and ensuring continuity of support as your infrastructure evolves.

Technical Details of Eaton Flex Onsite - Extended Service - 1 Year - Service

• Service Type: On-site maintenance and support (extended service plan)
• Duration: 12 months from activation
• Availability: 24 x 7 access to technical support with on-site engineering within an 8-hour response window
• Inclusions: Parts replacement, labor, and on-site service visits
• Coverage Scope: Proactive maintenance and reactive repair for eligible Eaton equipment under the plan
• Activation/Eligibility: Activation through authorized Eaton channels; requires service agreement and equipment details

how to install Eaton Flex Onsite Extended Service - 1 Year - Service

• 1. Verify eligibility: Confirm that your Eaton equipment qualifies for the Flex Onsite Extended Service plan and review the terms of coverage to understand included services and exclusions.
• 2. Acquire the service plan: Purchase or enroll through your Eaton account representative or authorized service provider, and obtain a service contract number for activation.
• 3. Gather equipment details: Collect model numbers, serial numbers, and location information for the covered equipment to ensure accurate coverage mapping and scheduling.
• 4. Schedule activation: Work with your Eaton point of contact to activate the plan, confirm the service start date, and establish preferred on-site visit windows or emergency access procedures.
• 5. Prepare for on-site visits: Ensure technician access to equipment room, power sources, and any required safety clearances. Provide a point of contact on site for coordination during visits.
• 6. Maintain documentation: Keep the activation confirmation, contract number, and service level details readily available for audits or future renewals.

Frequently asked questions

What is included in the Eaton Flex Onsite Extended Service plan?

The plan provides on-site maintenance and support for up to 1 year, including parts replacement and labor. It also covers proactive maintenance activities and rapid on-site response to technical issues to minimize downtime and maintain system performance.

How long does it take to get on-site support after a service request?

Response times are structured to 8 hours for on-site visits under standard service terms. In urgent scenarios, you may receive expedited scheduling based on technician availability and criticality of the situation.

Can I extend or renew the service after the initial year?

Yes. The Flex Onsite Extended Service can be renewed or extended beyond the initial 12-month term through your Eaton account manager or authorized service provider, ensuring continuity of coverage for ongoing risk management and uptime.

Does the plan cover both preventive maintenance and emergency repairs?

The service includes scheduled, preventive maintenance as part of the coverage, as well as emergency on-site repairs when issues arise. Parts and labor are included where applicable within the terms of the contract.

How do I activate the service once I purchase it?

Activation typically requires the service contract number, equipment details (model, serial, location), and confirmation from an Eaton representative or approved partner. After activation, you’ll receive scheduling instructions and service level details to begin using the program.