Eaton Powerware PowerTrust Preferred Service Plan - Extended Service - 1 Year - Service Plan 8 Hr

This Eaton Powerware PowerTrust Preferred Extended Service plan delivers rapid on-site support and comprehensive maintenance for one year, ensuring your critical UPS and power protection systems stay online with minimal downtime. With 24x7 on-site coverage, an 8-hour on-site response, and coverage for both parts and labor, this plan provides dependable, predictable protection for your assets and operations. Whether you manage a single high-availability site or a distributed data center, PowerTrust Preferred is designed to simplify service, reduce risk, and safeguard your investment in modern power protection solutions. You gain access to highly trained Eaton technicians who understand your equipment, the specific failure modes of UPS systems, and the necessary steps to restore service quickly and safely. The plan is a practical way to extend the life of your power infrastructure while maintaining compliance with service-level expectations and uptime requirements. In short, it turns uncertainty into certainty, giving you a clear path to uptime and performance under all conditions.

• Fast, 8-hour on-site response: When a fault occurs, your Eaton-certified technicians arrive promptly to diagnose and repair, leveraging on-site diagnostic tools and remote triage to minimize downtime. With a firm eight-hour on-site arrival window, you can rely on timely remediation of critical faults affecting power availability, from UPS faults to battery health issues and switchgear concerns. This rapid response reduces the risk of data loss, system outages, and productivity disruption, helping your organization stay within service-level objectives.
• 24x7 on-site coverage: The plan guarantees around-the-clock access to on-site support. Day or night, holidays or weekends, a trained Eaton technician can be dispatched to your site to perform preventive maintenance, fault isolation, and repair tasks. The ability to schedule proactive checks during off-peak hours helps you optimize downtime and minimize impact on operations. Regular on-site presence supports early detection of degradation and timely interventions before failures occur.
• Comprehensive maintenance: Preventive maintenance checks, firmware updates, battery health assessments, load testing, and inspection of critical power components are included. Scheduled visits ensure fans, filters, sensors, capacitors, and cooling controls operate within specifications. Documentation of findings, recommended actions, and maintenance history help you manage risk, extend equipment life, and maintain compliance with internal and external audits.
• Parts and labor included: All necessary replacement parts and labor costs are covered under the plan. There are no hidden fees or surprise charges for routine repairs, component replacements, or service visits. This simplifies budgeting, reduces total cost of ownership, and ensures you can count on support without worrying about incremental repair expenses.
• Peace of mind and predictable budgeting: One affordable annual plan protects your critical infrastructure for a full year with clearly defined service levels and dedicated on-site support. The coverage scales to multi-site environments and various device classes within Eaton Powerware, enabling consistent protection across your organization. You gain predictable budgeting, minimized downtime risk, and assurance that power systems will be serviced by qualified technicians when they’re needed most.

Technical Details of Eaton Powerware PowerTrust Preferred Service Plan - Extended Service - 1 Year - Service Plan 8 Hr

• Plan type: Extended Service
• Duration: 1 Year
• Response time: 8 hours on-site
• Coverage: 24x7 on-site support
• Inclusions: Maintenance, parts & labor

how to install Eaton Powerware PowerTrust Preferred Service Plan - Extended Service - 1 Year - Service Plan 8 Hr

Activating this service plan is designed to be straightforward and minimally disruptive to your operations. Follow these steps to ensure your Eaton Powerware system is protected under PowerTrust Preferred for the full term:

• Step 1: Confirm eligibility and purchase the Extended Service plan for your Eaton Powerware equipment through an authorized channel or distributor.
• Step 2: Gather essential details, including the equipment model, serial number, site address, and primary contact for scheduling and support.
• Step 3: Initiate activation with Eaton or your authorized partner; provide the required device information and preferred on-site service window.
• Step 4: Schedule the initial on-site maintenance visit and ensure access to the UPS or other power protection hardware. Prepare any safety clearances or lockout/tagout requirements as needed.
• Step 5: Receive confirmation of activation, along with access to the service portal for tracking service events, upcoming maintenance, and technician notes.

Frequently asked questions

• Q: What does the PowerTrust Preferred service plan cover?
  A: It provides extended on-site service for Eaton Powerware equipment for one year, including 24x7 on-site support, preventive maintenance, and coverage for parts and labor with an 8-hour on-site response window.
• Q: Does the plan include replacement batteries?
  A: Yes. Battery health checks and replacements are included under the plan terms where needed, helping maintain backup readiness and runtime performance.
• Q: How do I activate the plan?
  A: Activation is completed through an authorized Eaton channel or distributor. You’ll provide equipment details and site information, and your coverage will be scheduled and tracked via the service portal.
• Q: Is on-site support really available 24/7?
  A: Yes. The PowerTrust Preferred Extended Service plan includes 24x7 on-site support to address critical faults at any time of day or night.
• Q: What happens if the issue isn’t resolved on the first visit?
  A: The plan covers subsequent on-site visits and ongoing preventive maintenance until the problem is resolved within the plan’s terms and conditions.