Eaton Three-Phase Plan – Extended Service (1 Year) | On-Site Maintenance & Parts Coverage

Protect your critical three-phase electrical infrastructure with the Eaton Three-Phase Plan – Extended Service. This comprehensive 1-year service program is designed to keep your three-phase systems—drives, motors, transformers, switchgear, and related components—operating at peak performance. Built for reliability, the plan delivers predictable maintenance costs, rapid on-site support, and a clear path to minimized downtime, so you can focus on production and uptime without worrying about unexpected repair bills. With round-the-clock support and guaranteed on-site service within eight hours, you gain a trusted partner who can coordinate, perform, and verify maintenance activities across your facility. The plan includes parts and labor, ensuring that when a repair is needed, you’re covered from start to finish. Whether you’re running a data center, manufacturing line, or large commercial installation, Eaton’s Extended Service Plan aligns with your operational goals and regulatory requirements, delivering peace of mind and measurable value over the course of a full year.

• Around-the-clock support with rapid on-site response: Access 24/7 service coordination and a guaranteed on-site visit within eight hours of a service request, helping you minimize downtime during critical operations. This ensures your three-phase equipment stays online when it matters most, backed by Eaton-trained technicians who understand three-phase systems inside and out.
• Comprehensive preventive maintenance: The plan emphasizes proactive care through scheduled inspections, performance verification, lubrication, and thermal checks. Regular preventive maintenance helps detect wear, imbalance, and efficiency drains early, extending the life of motors, drives, and switchgear while maintaining compliance with industry standards.
• Parts and labor covered at no surprise cost: All necessary replacement parts and the labor to install them are included, removing the financial uncertainty of equipment failures. This eliminates unexpected repair bills and enables budgeting with confidence while keeping downtime to a minimum.
• On-site service designed to minimize downtime: Fast dispatch, experienced technicians, and hands-on maintenance performed at your facility reduce the need for transporting equipment off-site. The on-site approach ensures quick issue resolution and preserves critical production schedules.
• Flexible enrollment and renewal options: The Extended Service Plan is structured to adapt to your facility’s needs and can be renewed or extended to align with your asset lifecycle. It supports planning around uptime objectives, plant modernization, or expansion projects while maintaining consistent service levels.

Technical Details of Eaton Three-Phase Plan

• Plan duration: 1 year
• Coverage: Extended service for Eaton three-phase electrical equipment
• Support model: 24/7 service coordination with on-site dispatch
• Response time: On-site within eight hours of service request
• Inclusions: Preventive maintenance, on-site service, parts, and labor
• Eligibility: Enrollment required; equipment may require registration with Eaton
• Scope: Applies to three-phase systems such as drives, motors, transformers, and compatible Eaton components
• Documentation: Service records, maintenance reports, and escalation procedures provided with every service event

How to Install Eaton Three-Phase Plan

Activating the Eaton Three-Phase Plan is straightforward and designed to integrate with your existing procurement and maintenance workflows. Follow these steps to ensure a smooth enrollment and kickoff:

• Step 1 – Confirm eligibility and gather equipment details: Engage your Eaton representative or authorized service partner to confirm that your three-phase equipment qualifies for Extended Service. Collect key details such as equipment model numbers, serials, and any identifying SKUs or UPCs your supplier uses for cataloging.
• Step 2 – Choose the plan duration and coverage scope: Select the 1-year Extended Service option and confirm that it covers the critical three-phase assets in your facility. Consider how many sites or rooms require on-site maintenance and whether you need broader coverage for adjacent equipment tied to your three-phase system.
• Step 3 – Provide enrollment information: Submit required documentation and enrollment details, including site address, primary care contact, preferred service windows, and any safety or access requirements for on-site visits.
• Step 4 – Schedule activation and kickoff: Coordinate with Eaton’s service coordination team to schedule the initial kickoff visit, set maintenance milestones, and align with production calendars. Establish escalation paths for emergency scenarios to ensure rapid response.
• Step 5 – Confirm and begin service: Receive your service activation confirmation, access to maintenance SOPs, and a clear summary of what is included in the plan. Review response times, reporting formats, and how on-site visits will be documented for your records.

Frequently Asked Questions

Q: What does the Eaton Three-Phase Plan cover?

A: The plan provides extended 1-year coverage for on-site maintenance, parts and labor, and 24/7 service coordination with guaranteed on-site response within eight hours. It is designed to keep three-phase equipment—such as drives, motors, and switchgear—operating reliably and to minimize downtime through proactive maintenance and rapid issue resolution.

Q: How fast is the on-site response?

A: On-site service is guaranteed within eight hours of a service request, with 24/7 access to the service coordination center. This rapid response is intended to prevent extended outages and to support mission-critical operations that depend on steady three-phase performance.

Q: Are parts and labor included in the plan?

A: Yes. Replacement parts and labor required to perform maintenance or repairs are included as part of the Extended Service Plan. This helps avoid surprise costs and simplifies budgeting for asset reliability over the contract year.

Q: Can the plan be renewed after one year?

A: Renewal options are available to extend coverage beyond the initial 12 months. Discuss your asset lifecycle, upgrade plans, and maintenance strategy with your Eaton representative to determine the best extension plan for your facility.

Q: What assets are eligible for coverage?

A: The plan targets Eaton three-phase electrical equipment, including drives, motors, transformers, switchgear, and related components. Enrollment typically requires registration details and model information for eligible assets, ensuring accurate coverage and fast service processing.

Q: How is maintenance scheduled and documented?

A: Maintenance visits are scheduled in coordination with your production calendar. Each service event includes a formal maintenance report, corrective action notes (if applicable), and recommendations for future care. You’ll receive documentation that helps track asset health and compliance over time.

Q: What if I need a service outside normal hours?

A: The plan provides 24/7 access to service coordination for emergency or after-hours needs. An on-site visit will be arranged to address critical issues as quickly as possible, with priority handling to minimize impact on operations.