EPOS Adapter with Call Control – USB to ED USB-ED CC 01 MS

The EPOS Adapter with Call Control (USB to ED USB-ED CC 01 MS) is a compact, plug-and-play interface designed to unlock a premium, Skype for Business-certified headset experience for contact centers and offices. When used with EPOS IMPACT SC 600 and IMPACT SC 200 headsets that feature Easy Disconnect plugs, this adapter delivers a streamlined, cost-efficient path to a complete headset ecosystem. It provides crystal-clear wideband audio, reliable call control, and easy deployment, making it an ideal choice for teams that rely on dependable voice communication in busy environments. The CC 01 MS is engineered to minimize IT overhead, simplify administrator workflows, and maximize return on investment by enabling a straightforward transition to Skype for Business while preserving existing headset investments. Its compact form factor fits neatly on desks, and its USB-powered operation eliminates the need for external power adapters, reducing clutter and points of failure. With robust microphone pickup, noise suppression, and echo cancellation, this adapter helps ensure that agents hear and are heard clearly, even in noisy offices or contact centers. Overall, the EPOS USB-ED CC 01 MS empowers organizations to deliver professional, consistent audio quality across every customer interaction, while maintaining an adaptable, scalable UC strategy that aligns with modern collaboration tools.

• Easy integration with IMPACT SC 600 and IMPACT SC 200 headsets using Easy Disconnect plugs, enabling quick setup and reliable performance.
• Skype for Business Certified solution, optimized for clear voice transmission, reduced background noise, and dependable call reliability.
• Built-in call control: answer, end, mute, and volume adjustments directly from the headset or adapter for hands-free efficiency.
• USB bus-powered design provides plug-and-play operation with no external power source, keeping desks tidy and setups simple.
• Cost-effective path to a unified communications headset ecosystem, reducing IT maintenance and hardware fragmentation in busy environments.

Technical Details of EPOS Adapter with Call Control

• Headset compatibility: IMPACT SC 600 and IMPACT SC 200 variants with Easy Disconnect plugs
• Interface: USB to ED USB-ED CC 01 MS connection for seamless integration with Skype for Business
• Audio performance: optimized wideband (HD) voice quality with clear speech transmission, enhanced noise suppression, and echo cancellation
• Call control: integrated controls for answer, end, mute, and volume adjustments for efficient hands-free operation
• Power and connectivity: USB bus-powered; no external power adapter required
• Certification: Skype for Business Certified for streamlined interoperability in supported environments
• Platform compatibility: designed for Windows-based workstations typical of business and contact center deployments

How to Install EPOS Adapter with Call Control

• Step 1: Connect the USB-ED CC 01 MS adapter to a free USB port on your computer or docking station.
• Step 2: Plug your IMPACT SC 600 or SC 200 headset into the adapter’s Easy Disconnect plug to establish the audio path.
• Step 3: Ensure Skype for Business is installed on your PC and set as the default communications app to enable proper call routing.
• Step 4: Open your Skype for Business settings and select the EPOS device as the audio input and output to optimize voice capture and playback.
• Step 5: Test a few calls to verify call control operations (answer, end, mute, volume) and confirm audio quality in typical work environments.

Frequently asked questions

• Q: Is the EPOS Adapter compatible with platforms other than Skype for Business? A: The adapter is optimized for Skype for Business environments and IMPACT SC 600/SC 200 headsets; compatibility with other UC platforms may vary and is not guaranteed.
• Q: Do I need to install additional software drivers? A: Most setups are plug-and-play on modern Windows systems; if prompted, install any available drivers for the EPOS device to ensure optimal performance.
• Q: Can the call control buttons manage mobile calls as well? A: The primary integration is designed for desktop Skype for Business usage; mobile support may require additional configurations or apps depending on the platform.
• Q: Is the adapter powered by USB? A: Yes, the device is USB bus-powered and does not require an external power source.
• Q: What headset models are supported? A: The adapter supports IMPACT SC 600 and IMPACT SC 200 headsets equipped with Easy Disconnect plugs.
• Q: Will this solution improve audio quality in noisy environments? A: Yes—wideband audio, advanced noise suppression, and echo cancellation contribute to clearer conversations in typical office or contact center settings.