EPOS IMPACT SC 230 USB MS II Headset — Crystal-Clear Calls and All-Day Comfort

The EPOS IMPACT SC 230 USB MS II Headset is the professional-grade solution for agents, representatives, and teams who demand exceptional audio quality, reliable connectivity, and enduring comfort throughout long shifts. Crafted for contact centers and busy office environments, this wired USB headset delivers crisp voice transmission, noise reduction for distracting background chatter, and a comfortable wearing experience that helps you stay focused and productive from start to finish. With plug-and-play USB connectivity, Microsoft Teams optimization, and a durable design built to withstand daily use, the SC 230 USB MS II is a smart investment for teams that value clarity, efficiency, and comfort in every call.

• Crystal-clear voice with enhanced noise reduction — A robust, noise-cancelling microphone captures your speech clearly while minimizing ambient room noise, chatter, and echoes. This makes it ideal for busy call centers and open-plan offices where calm, intelligible communication is essential for customer satisfaction and team collaboration.
• Reliable USB wired connectivity — Plug-and-play USB-A connection provides dependable, low-latency audio for calls, meetings, and recordings. No batteries, no charging hassles, and consistent performance across a wide range of devices and software.
• All-day comfort and ergonomic design — Lightweight construction, padded headband, and soft ear cushions are engineered to distribute weight evenly and reduce pressure during extended wear. The headset’s adjustable features and gentle clamping force promote comfort during long shifts without sacrificing audio orientation or mic proximity.
• Intuitive inline controls for quick handling — Convenient on-cable controls give you fast access to mute, volume, and call management, enabling you to respond to calls or pause conversations without reaching for the computer or software UI, helping you maintain momentum during high-volume periods.
• Microsoft Teams and UC collaboration optimized — Specifically tuned for Microsoft Teams and other leading unified communications apps, the SC 230 USB MS II helps streamline collaboration, improve call quality, and reduce fatigue when switching between calls, chats, and conferencing sessions.

Technical Details of EPOS IMPACT SC 230 USB MS II Headset

• Connection: USB-A wired headset for stable, high-quality audio without wireless interference.
• Microphone: Adjustable, noise-cancelling boom microphone designed to focus on your voice while suppressing ambient sounds and background noise.
• Comfort and wear: Ergonomic headband with soft ear cushions and durable materials crafted for long days of use in contact centers and office environments.
• Compatibility: Works with Windows and major collaboration software; optimized for Microsoft Teams and other common UC platforms for smooth, reliable performance.
• Durability and usability: Built to withstand daily professional use with a robust cable and dependable components designed for frequent wear and quick, distraction-free communication.

how to install EPOS IMPACT SC 230 USB MS II Headset

Getting started with the EPOS IMPACT SC 230 USB MS II Headset is quick and straightforward. Follow these steps to ensure optimal audio performance and comfort from day one:

• Plug the USB connector into a free USB port on your computer, docking station, or USB hub.
• Allow the operating system to recognize the device. If prompted, select EPOS IMPACT SC 230 USB MS II as the default playback and recording device for best results.
• Adjust the headband to fit comfortably and position the microphone near your mouth, ensuring it stays slightly to the side for natural pickup and minimal obstruction during speaking.
• Test your setup by making a quick call or joining a short meeting. Use the inline controls to mute/unmute and adjust volume to your preference, confirming that both microphone and speakers respond correctly.
• In your preferred collaboration software, verify that EPOS is selected as the active audio device for calls and meetings to maintain consistent sound quality across applications.

Frequently asked questions

• Q: Is the EPOS IMPACT SC 230 USB MS II compatible with Microsoft Teams?

  A: Yes. It is optimized for Microsoft Teams and other major UC apps, providing reliable sound quality, easy integration, and consistent performance across calls and meetings.

• Q: Does this headset require charging?

  A: No. It is a wired USB headset that draws power from the computer, so there is no battery to manage or recharge.

• Q: How comfortable is the headset for long shifts?

  A: Designed for all-day wear, the SC 230 USB MS II features a lightweight profile, an adjustable headband, and soft ear cushions that reduce pressure and fatigue during extended use.

• Q: Can I control volume and mute directly from the headset?

  A: Yes. The inline controls provide convenient, quick access to volume adjustment and mute, enabling seamless call management without interrupting your workflow.

• Q: Are there any compatibility notes I should know?

  A: The headset is designed for compatibility with Windows and major UC platforms. For optimal performance, ensure your conferencing software is up to date and that EPOS is selected as the active audio device in your settings.