EPOS IMPACT SC 665 USB — Pro Wired Headset for Contact Centers

The EPOS IMPACT SC 665 USB is the ultimate wired double-sided headset designed to elevate every conversation. Built for demanding contact center environments and professionals who rely on crisp, clear communication, this headset blends outstanding audio performance with exceptional comfort and rugged durability. Whether you’re handling back-to-back calls, coaching team members, or collaborating with colleagues across the globe, the SC 665 USB helps you stay focused, confident, and productive. Expect natural voice reproduction, reduced background noise, and a fit that stays comfortable through long shifts. This headset isn’t just about how you sound — it’s about how you feel while you work, and how reliably it supports your daily tasks in busy offices or from a hybrid setup.

• Crystal-clear audio with advanced noise reduction: The SC 665 USB delivers clear, natural speech with a noise-cancelling microphone that minimizes ambient chatter, keyboard clatter, and office noise. Your callers hear you as if you’re speaking face-to-face, while you hear important cues from the conversation, enabling faster, more accurate responses during complex calls or sales conversations.
• Ultra-comfortable for all-day wear: Designed for long shifts, this double-sided headset features plush memory-foam ear cushions, a lightweight yet durable headband, and a balanced clamping force. The result is reduced fatigue even after many hours of use, so you can stay productive without discomfort creeping in.
• Plug-and-play USB connectivity: Connect the SC 665 USB to your PC or laptop via USB-A for instant compatibility with Windows, macOS, and major UC platforms. The headset is built for seamless integration with common softphones and collaboration apps, so you can jump into calls without fiddling with drivers or complex setup.
• Rugged, professional build with flexible controls: Built to withstand busy contact centers, the headset features a reinforced frame, durable detachable cable, and easy-to-clean materials. Inline controls on the earcup allow you to mute, adjust volume, and manage calls quickly, helping you stay in control during fast-paced conversations.
• Intuitive design for efficient workflows: The SC 665 USB focuses on practical comfort and ease of use, with a microphone that can be precisely positioned and a headset that stays securely in place. The combination supports clearer customer interactions and uninterrupted collaboration, so you can handle high call volumes with confidence.

Technical Details of EPOS IMPACT SC 665 USB

• Connectivity: Wired USB headset with plug-and-play compatibility for Windows, macOS, and major UC platforms. USB-A is standard for compatibility with most desktops and laptops; USB-C adapters are available on select SKUs.
• Microphone: Noise-cancelling boom microphone with adjustable position and flip-to-mute function to reduce inadvertent background noise during calls.
• Sound quality: Dual-ear design with full-range drivers for clear speech and natural audio over calls and multimedia tasks.
• Design: Double-sided (binaural) headset with soft memory-foam ear cushions and a lightweight, sturdy headband engineered for all-day wear.
• Durability and comfort: Reinforced frame and detachable cable designed for busy environments and frequent use; materials chosen for long-term reliability and easy cleaning.
• Inline controls: On-ear controls for mute, volume, and call management, enabling quick adjustments without needing to reach for the computer.
• Weight and fit: Balanced weight distribution to minimize fatigue; swiveling microphone and adjustable headband to fit a wide range of users.
• Compatibility: Tested for compatibility with Windows, macOS, Linux, and leading UC platforms; works with common VoIP and collaboration software.

How to install EPOS IMPACT SC 665 USB

To get started, simply connect the EPOS IMPACT SC 665 USB to your computer using the USB port. The headset is designed for plug-and-play use, so most systems will recognize it automatically without requiring additional drivers. If a driver prompt appears, follow the on-screen instructions to complete installation. If your setup includes a USB-C adapter, attach it as needed to ensure compatibility with your device’s ports. Once connected, open your system sound settings and select “EPOS IMPACT SC 665 USB” as the default input and output device to route voice and audio through the headset. For UC or softphone applications, verify that the headset is selected as the preferred audio device within the app’s audio settings. Place the headset on your head and adjust the headband for a snug, stable fit. Position the microphone so it sits about a finger-width from your mouth for optimal voice pickup and minimal mouth noise. Use the inline controls to mute or adjust volume during calls, and test by making a quick test call or recording to ensure your voice is clear and well-balanced. If you want to customize audio profiles or enhance features such as EQ while using EPOS software, check for the latest EPOS Connect or related software from EPOS to tailor the headset to your environment and preferences.

Frequently asked questions

• Q: Is the EPOS IMPACT SC 665 USB compatible with Windows and macOS and can it be used with common UC platforms?
• A: Yes. It is designed for plug-and-play use on Windows and macOS and is compatible with major UC platforms like Zoom, Microsoft Teams, Cisco Webex, and other widely used communication tools.
• Q: Does the microphone reduce background noise and can I control it during calls?
• A: The microphone features noise-cancelling technology to minimize ambient noise, and you can mute it using the inline controls when needed to avoid unintended transmission during conversations.
• Q: Will the headset be comfortable for long shifts?
• A: Absolutely. The SC 665 USB is built with plush memory-foam ear cushions and a lightweight, adjustable headband designed for all-day wear in busy offices or contact centers.
• Q: Is there a software option to customize audio profiles?
• A: EPOS offers software options for audio customization and firmware updates on supported systems. Depending on your region and SKU, you may access EPOS software to tailor EQ, mic boost, and other preferences.
• Q: Are there adapters available if I need USB-C compatibility?
• A: USB-C adapters may be available for select SKUs or configurations. Check your product listing or retailer options for USB-C compatibility and accessories.
• Q: What about durability and warranty?
• A: The IMPACT SC 665 USB is built for professional environments with a robust frame and detachable cable. Warranty terms can vary by region and retailer; consult the official product page or your supplier for the exact warranty details.