Description
EPOS UI 815 Headset Switchbox
The EPOS UI 815 Headset Switchbox is a compact, powerful solution designed for modern offices and contact centers that want a smooth, cost-conscious path to unified communications. By letting you answer calls from a desk phone, a softphone/PC, or a smartphone using the same Easy Disconnect headset, this switchbox eliminates clutter, reduces equipment costs, and simplifies training. Built to keep up with busy workdays, the UI 815 integrates seamlessly with UC environments, delivering crisp audio, reliable call control, and effortless routing between devices.
- Seamless multi-device calling: answer and manage calls from your desk phone, softphone/PC, and smartphone with a single, high-quality headset—no need to swap cables or headsets between devices.
- Effortless UC migration: a cost-effective bridge to unified communications that minimizes equipment replacements while maximizing productivity and collaboration features.
- Smart audio routing with two sources: switch between two audio streams to keep conversations flowing, ideal for busy reception areas and contact centers where missing a call isn’t an option.
- Simple, reliable setup: plug-and-play design with straightforward controls that integrate with your existing headset ecosystem for consistent performance across devices.
- Compact, durable design: a sturdy desk-friendly switchbox that stays out of the way while delivering dependable performance in high-traffic environments.
Techncial Details of EPOS UI 815 Headset Switchbox
- Compatibility: Works with EPOS Easy Disconnect headsets to connect desk phones, PCs/softphones, and smartphones through a single headset interface.
- Connectivity: Supports multiple audio interfaces to bridge desk phone, PC/softphone, and mobile sources via the headset, simplifying device integration in busy workspaces.
- Power and operation: Bus-powered by connected devices with a plug-and-play approach—no external power supply required in typical setups.
- Form factor: Compact, desk-friendly switchbox designed for active office environments and call centers, reducing cable clutter while maintaining accessibility.
- Ease of use: Intuitive routing controls and clear indicators help agents manage calls quickly and efficiently across devices.
how to install EPOS UI 815 Headset Switchbox
Getting started with the EPOS UI 815 is fast and straightforward. Follow these steps to enable multi-source call handling in minutes:
Step 1: Place the UI 815 near your primary workstation and ensure your desk phone, PC/softphone, and mobile devices are within reach for easy routing alignment.
Step 2: Connect your headset to the switchbox using the Easy Disconnect connection, ensuring a secure fit and optimal audio performance for both speaking and listening.
Step 3: Link your desk phone to the switchbox using the appropriate desk-phone connection method supported by your hardware, enabling calls from the desk phone to route through the headset.
Step 4: Connect your PC or softphone to the switchbox via USB (or the designated PC interface) so calls and audio from your softphone can be managed through the same headset.
Step 5: If you plan to use a smartphone, connect it as directed in the user guide or rely on the headset’s compatibility features to route mobile audio through the same headset when needed.
Step 6: Power on any connected devices, verify that the UI 815 recognizes each source, and perform a quick test call from each source to confirm proper routing and audio quality. Adjust UC client settings as necessary to ensure a smooth experience for all users.
With the setup complete, you’ll enjoy streamlined call handling, fewer headset changes, and a consistent audio experience across devices—benefits that are especially valuable in busy offices and contact centers deploying UC solutions.
Frequently asked questions
- What is the EPOS UI 815 Headset Switchbox? It’s a compact switchbox that lets you answer and manage calls from a desk phone, softphone/PC, or smartphone using the same Easy Disconnect headset, enabling a single headset workflow for multiple devices in UC environments.
- Which devices does it support? The UI 815 is designed to bridge a desk phone, PC/softphone, and smartphone with a single headset, making it ideal for multi-source call handling in offices and contact centers.
- Do I need drivers or software? The device is built for plug-and-play use with compatible EPOS headsets, minimizing setup complexity. Some UC environments may require minor configuration in the softphone or desk phone settings.
- Is it suitable for high-traffic environments? Yes. Its compact, durable design and reliable routing capabilities support busy workstations and contact centers where consistent audio and quick call routing matter most.
- How does it support UC migration? By consolidating audio sources into one headset workflow, the UI 815 reduces hardware replacement costs and training needs, helping organizations transition to unified communications more efficiently.
- Can I use it with any headset? It is designed to work with EPOS Easy Disconnect headsets. For best results, pair it with supported EPOS models to ensure seamless call control and audio fidelity.
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