Description
This Extreme Networks ExtremeWorks Extended Service plan for the VSP4900-24xe-b3 delivers a robust, year-long shield of reliability for your critical network infrastructure. Designed for enterprise environments that demand maximum uptime, this 1-year service offers rapid hardware replacement, 24/7 access to support, and dependable parts availability. With the 4-hour advanced hardware replacement (AHR) window and a dedicated service depot and exchange model, you can trust your Extreme Networks switch to stay online when it matters most. This plan is crafted to minimize downtime and protect your investment by providing fast responses, streamlined logistics, and predictable maintenance costs.
- 24x7x4 Hour Advanced Hardware Replacement— Around-the-clock coverage with a guaranteed four-hour response for hardware failures, ensuring your VSP4900-24xe-b3 stays operational with minimal disruption. Fast, predictable service helps keep critical applications online and users productive.
- 1-Year Extended Coverage— Comprehensive protection for 12 months from activation, extending the standard warranty with an emphasis on rapid fault resolution and reduced downtime across your network stack.
- Service Depot and Parts Exchange— The plan leverages a depot-based exchange model and ready replacement parts, so defective modules are swapped quickly, and your network returns to service without prolonged outages.
- Peace of Mind for Business Continuity— By prioritizing rapid fault isolation, exchange capability, and quality parts, this service reduces total cost of ownership and enhances network reliability for mission-critical workloads.
- Easy Activation and Broad Compatibility— Specifically tailored for the VSP4900-24xe-b3 family, with a straightforward activation path using your device serial/SKU and purchase details, helping you integrate coverage into your existing IT service management processes.
Technical Details of Extreme Network Inc Ew 4hr Ahr Vsp4900-24xe-b3
- Service Type: ExtremeWorks Extended Service
- Coverage Length: 1 Year
- Response Time: 4-Hour Hardware Replacement Window (24x7)
- Support Model: Depot Exchange with Parts Replacement
- What’s Covered: Hardware failures and malfunctioning components in the VSP4900-24xe-b3 device family
- Activation Requirements: Device serial number and SKU/Model (VSP4900-24xe-b3), proof of purchase, and service activation details
- Delivery of Service: Replacement parts and, where applicable, exchanged units shipped through service depot as part of the remediation process
How to Install Extreme Works Extended Service for [product]
- Verify Eligibility and Purchase— Confirm that your VSP4900-24xe-b3 device is eligible for ExtremeWorks Extended Service and that the 1-year coverage window aligns with your project timeline.
- Register the Service— Activate the Extended Service through the Extreme Networks support portal or your authorized reseller, providing the device’s serial number, SKU, and purchase date.
- Document Your Environment— Gather essential details: device location, network topology around the VSP4900-24xe-b3, critical workloads, and any recent fault history to help the support team triage quickly.
- Establish Contact and SLAs— Confirm escalation paths, preferred contact methods, and the exact 4-hour response expectations to ensure swift communication when an incident occurs.
- Prepare for Replacement— In the event of a fault, follow the service instructions to initiate a depot exchange; pack and ship the defective unit as directed, and ensure secure handling of sensitive equipment during transit.
Frequently asked questions
- What does 24x7x4 hour coverage mean? It means you have service access around the clock with a guaranteed four-hour hardware replacement window for eligible faults, every day of the week.
- Which devices are covered by this ExtremeWorks plan? The plan is tailored for the Extreme Networks VSP4900-24xe-b3 switch family and related components as specified during activation.
- What does “service depot” entail? Depot service indicates that defective hardware is exchanged through a centralized service facility, with replacement parts or units shipped to minimize downtime and restore operation quickly.
- Are software updates included? This Extended Service plan focuses on hardware replacement and fault remediation. Software updates and ongoing firmware support are typically handled under separate software support agreements or maintenance contracts.
- How do I activate the service? Activate by registering the device serial number and SKU in the official Extreme Networks support portal or through your authorized reseller, and provide proof of purchase to establish the 1-year term.
- What if I need on-site support? The information provided describes a depot-exchange model. Some regions may offer additional support options; consult your sales representative for regional availability and upgrades.
- Can I transfer this service if I sell or relocate the device? Transfers and reassignment policies vary; contact Extreme Networks support or your reseller to arrange a transfer if allowed under the terms of the Extended Service.
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