Extreme Networks EW 1Yr 24x7x4 On-Site Maintenance + Labor Plan

Enhance the resilience and longevity of your critical network infrastructure with ExtremeWorks Extended Service for on-site support. This 1-year program delivers around-the-clock coverage, guaranteeing rapid on-site response within 4 hours to minimize downtime, paired with comprehensive maintenance, parts and labor, and a streamlined service experience. Designed for enterprises that rely on uninterrupted network performance, the ExtremeWorks 4-hour On-site plan provides the protection, predictability, and professional support you need to safeguard investments, accelerate incident resolution, and keep mission-critical operations running smoothly.

In fast-paced IT environments, outages are costly—both in productivity and in customer trust. Extreme Networks understands this reality and has crafted an on-site service that prioritizes speed, quality, and reliability. With 24x7 access to certified technicians and a robust on-site response framework, you gain a reliable ally who can diagnose, repair, and restore services at your location. The program covers maintenance activities and replacement parts as needed, so you aren’t faced with ambiguous bills during a critical event. This end-to-end approach reduces mean time to repair, improves device uptime, and helps you meet stringent service levels without the disruptions that come from juggling multiple vendors.

One of the standout benefits of the ExtremeWorks 4-hour On-site plan is its focus on preserving the value of your Extreme Networks investment. Beyond immediate repair, the service supports proactive maintenance to catch issues before they escalate, extends the life of hardware, and keeps configurations aligned with current best practices. You’ll experience less risk of cascading failures and better overall network health. The on-site team is backed by Extreme Networks’ engineering resources, ensuring that solutions are not only fast but also correct, properly configured, and compliant with your network design goals.

Whether you operate a campus network, data center, distributed branch environment, or multi-site deployment, the 4-hour on-site coverage gives you a predictable, enterprise-grade support experience. The service is designed to be easy to manage within your existing procurement and ITSM workflows, with a single point of contact for urgent incidents and planned maintenance. By combining rapid response, hands-on technical expertise, and a clear scope of work that includes parts and labor, this plan helps you safeguard uptime, meet compliance requirements, and deliver a consistently high level of service to end users and customers.

• 24x7x4 Hour On-site Coverage — The ExtremeWorks on-site plan delivers around-the-clock access to qualified technicians with a guaranteed 4-hour on-site response. This rapid arrival capability minimizes downtime during critical outages and ensures that essential services remain available when your users need them most. With continuous coverage, you can rely on swift escalation and hands-on remediation, even outside traditional business hours, to protect your operations and service levels.
• Maintenance, Parts & Labor — The plan includes proactive maintenance, replacement parts, and labor, eliminating the burden of separate maintenance cycles and unexpected repair costs. This comprehensive coverage ensures hardware problems are addressed promptly, maintenance tasks are performed to manufacturer specifications, and you maintain a consistent performance baseline across your Extreme Networks equipment.
• On-site Parts Replacement — When a component fails, an on-site parts replacement service is executed at your location. This minimizes the time between failure and restoration by providing tested, compatible replacements and performing the swap with proper re-configuration and validation. The outcome is faster service restoration and reduced risk of misalignment or compatibility issues that can occur with third-party repairs.
• Investment Protection & Reliability — Extended service protects your network investment by delivering ongoing support, maintenance, and rapid-on-site intervention. This reduces the likelihood of prolonged outages, preserves hardware value, and sustains high availability across critical network paths. The result is improved user experience, uninterrupted business operations, and a stronger security posture through maintained configurations and up-to-date practices.
• Simplified, Transparent 1-Year Plan — A straightforward annual program with clear terms makes budgeting easier and renewal decisions simpler. You gain predictable coverage, centralized support channels, and a single point of contact for engineering teams, which streamlines communication during incidents and planning for future upgrades or expansions.

Technical Details of Extreme Network Inc Ew 4hr On-site

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to Install Extreme Network Inc Ew 4hr On-site

As a service offering rather than a physical device, installation for the ExtremeWorks 4-hour On-site plan focuses on activation, scheduling, and integration with your IT service processes. The goal is to enable the coverage and ensure your on-site support is ready to deploy when incidents occur or preventive maintenance is due. Below are practical steps to get you set up quickly and smoothly.

• Confirm Eligibility & Service Details — Work with your Extreme Networks account manager or authorized partner to verify eligibility, confirm the scope of coverage for devices and locations, and align on service levels, response times, and any regional constraints. This step ensures your on-site plan matches your network topology and business hours.
• Activate the Service in Your Profile — The on-site service is activated within your customer profile or service portal, linking your devices, locations, and contact points to the ExtremeWorks program. This enables ticketing, dispatch, and status updates for any incidents or planned maintenance.
• Schedule the First On-site Visit — Coordinate with Extreme Networks to schedule the initial on-site appointment. Provide facility access instructions, safety procedures, and a brief description of the issues to be addressed so the engineer arrives prepared.
• Prepare Your Site & Documentation — Have device inventories, serial numbers, network diagrams, and maintenance histories on hand. Clear access to equipment rooms and racks, along with any relevant logs, helps the technician diagnose quickly and minimizes delays on arrival.
• On-site Execution & Validation — A certified Extreme Networks engineer arrives, performs the scheduled maintenance or component replacement, tests network paths, validates configuration integrity, and documents all work performed for your records and audit trails.
• Follow-up & Renewal Planning — After the visit, review the service report, confirm issue resolution, and discuss renewal options. Planning ahead can ensure continuous coverage and prevent gaps in critical protection for your network.

Frequently asked questions

• What does ExtremeWorks Extended Service include? It provides 24x7 coverage with a guaranteed 4-hour on-site response, inclusive maintenance, and parts & labor designed to protect your Extreme Networks infrastructure and ensure rapid restoration after incidents.
• How long is the coverage period? The plan is a 1-year extended service, with renewal options available to maintain ongoing on-site support and maintenance beyond the initial term.
• What is the typical on-site response time? The service promises on-site arrival within 4 hours of an incident report, subject to geographic service availability and scheduling constraints.
• Do parts and labor come with the plan? Yes. The plan includes parts and labor for maintenance and on-site replacements as needed to restore service and maintain performance.
• How do I renew or extend the service? Renewal is coordinated through your Extreme Networks account manager or partner. It can be scheduled before expiration to ensure uninterrupted coverage and a seamless transition into the next term.