Description
Experience enterprise-grade resilience with ExtremeWorks Managed Services: ResponsePLUS - AHR. This 4-hour Advanced Hardware Replacement (AHR) offering is designed to keep critical networks running smoothly by combining continuous proactive remote monitoring, rapid incident and problem management, proactive change and configuration management, and timely software updates and upgrades. The 16172t solution is ideal for organizations that cannot tolerate downtime, delivering proactive care, rapid response, and a streamlined path to maximum network uptime. With ResponsePLUS - AHR, you gain a comprehensive service that wraps expert support, predictive maintenance, and fast parts replacement into a single, measurable contract that aligns with your business needs and budget.
- Continuous proactive remote monitoring and risk detection: The service constantly watches your network, identifying anomalies, capacity constraints, and potential outages before they affect end users. This proactive approach reduces mean time to detection (MTTD) and empowers your IT team to stay ahead of evolving threats and performance bottlenecks. By leveraging real-time telemetry and advanced analytics, ResponsePLUS - AHR safeguards the health of your Extreme Networks devices and the services that depend on them.
- End-to-end incident and problem management: When an issue arises, a dedicated team collaborates with your staff to triage, diagnose, and remediate quickly. The package includes detailed incident tracking, root cause analysis, and escalation procedures designed to minimize downtime, shorten restorative windows, and prevent recurrence. You’ll benefit from clear communication, SLA-driven response, and continuous improvement cycles that optimize network reliability over time.
- Proactive change and configuration management: Instead of reactive firefighting, ResponsePLUS - AHR emphasizes planned, low-risk changes and validated configurations. This reduces misconfigurations, conflicts, and performance regressions during software upgrades or policy updates. With proactive change management, your network evolves in a controlled manner, maintaining compliance and alignment with security and performance goals.
- Operational software updates and upgrades: The service includes timely software updates and feature upgrades to your covered devices, ensuring you benefit from the latest security patches, performance enhancements, and new capabilities. Routine software maintenance helps extend device life, improve compatibility with evolving ecosystems, and protect against emerging threats without disrupting critical operations.
- Advanced parts replacement with rapid 4-hour response: When a covered component fails, Extreme Networks dispatches replacement parts and, if needed, on-site technicians within a 4-hour window. This fast hardware replacement minimizes downtime, preserves business continuity, and reduces the risk of cascading failures across dependent services. The combination of quick parts availability and skilled engineering ensures your network returns to full functionality swiftly.
Technical Details of Extreme Network Inc Ew Responsepls 4hr Ahr 16172t
- Service type: ExtremeWorks Managed Services — ResponsePLUS with Advanced Hardware Replacement (AHR), 4-hour hardware replacement window.
- Core capabilities: Remote monitoring, incident management, problem management, proactive change and configuration management, software updates and upgrades, and advanced parts replacement for covered devices.
- Response time: Guaranteed 4-hour hardware replacement for eligible components under the service agreement, subject to parts availability and service terms.
- Support coverage: 24x7 remote monitoring and technical support to detect issues, coordinate remediation, and communicate status to your team, ensuring continuous protection and visibility.
- Scope of devices: Applies to selected Extreme Networks devices and configurations defined in the service contract, with eligibility and terms outlined in the service agreement.
how to install Extreme Network Inc Ew Responsepls 4hr Ahr 16172t
Activating ResponsePLUS - AHR is a service onboarding process that integrates with Extreme Networks systems and your existing IT operations. After purchase, your account team and ExtremeWorks success engineers will guide you through provisioning, enrollment, and configuration. Typical steps include inventorying covered devices, enabling remote telemetry, and establishing monitoring and alerting thresholds aligned with your business hours and risk tolerance. The goal is to have the service ready with minimal disruption while delivering immediate value from day one.
Onboarding and activation involve configuring access to the ExtremeWorks portal, linking devices to the managed service, and setting up notification channels for incident and maintenance communications. While there is no physical installation required for the monitoring and management components, hardware replacement under AHR will require coordination with your facilities and IT teams to ensure access and safety for on-site technicians. Here are practical steps to streamline the process:
- Define covered devices: Confirm which switches, routers, access points, or other Extreme Networks devices fall under the ResponsePLUS - AHR contract. This helps ensure accurate coverage and replacement if a component fails.
- Enable remote monitoring: Ensure telemetry streams and management APIs are accessible to the ExtremeWorks platform. This enables real-time health data, performance metrics, and alert generation.
- Configure alerting and escalation rules: Tailor severity levels, contact persons, and escalation paths to fit your organizational structure and incident response process.
- Establish maintenance windows: Schedule routine software updates and upgrades to minimize disruption. The service can coordinate maintenance during approved windows to balance risk and availability.
- Prepare for hardware replacement: In the unlikely event of a component failure, provide necessary on-site access or remote handover instructions to expedite parts delivery and technician dispatch within the 4-hour SLA.
- Onboarding documentation: Collect inventory, licenses, and network diagrams to accelerate configuration, testing, and validation of the managed service.
Once onboarding is complete, Extreme Networks’ expert engineers continuously monitor your environment, manage changes, and coordinate any hardware replacements if needed. You’ll receive ongoing guidance on optimization opportunities, firmware upgrades, and best practices to maintain peak performance. The installation and activation process is designed to be seamless, allowing your IT team to focus on core business initiatives while the ResponsePLUS - AHR team handles day-to-day health, risk mitigation, and rapid remediation.
Frequently asked questions
- What does ResponsePLUS - AHR include? It includes continuous proactive remote monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement with a 4-hour response for covered hardware. The goal is to maximize network uptime and minimize disruption to end users.
- What does the 4-hour hardware replacement mean? If a covered component fails, Extreme Networks commits to delivering and replacing the required parts within four hours, subject to parts availability and service terms. In many cases, on-site technician deployment is included to ensure rapid restoration of service.
- Which devices are covered? Coverage applies to the Extreme Networks devices defined in your service agreement. It typically includes core ranges such as switches, routers, and access points that are under the ResponsePLUS - AHR terms. For specifics, refer to your contract’s device list.
- Is there 24/7 support? Yes. The service provides around-the-clock remote monitoring and technical support to detect issues, coordinate remediation, and keep your network running smoothly, regardless of time zone or business hours.
- How do I start or renew the service? Your account manager can initiate onboarding for new customers or renewals. The process includes confirming covered devices, establishing monitoring, and aligning on SLAs. Ongoing reviews ensure the service continues to meet evolving network needs.
- Can I customize SLAs or add-ons? Yes. ResponsePLUS - AHR is typically configurable to match your specific uptime targets, maintenance windows, and support preferences. Work with your Extreme Networks representative to tailor the contract terms accordingly.
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