Extreme Network Inc Ew Responsepls 4hr Ahr-16508t

Extreme NetworksSKU: 7175122

Price:
Sale price$2,322.49

Description

Experience enterprise-grade resilience with ExtremeWorks Managed Services ResponsePLUS - AHR offerings. This comprehensive managed service delivers continuous proactive remote network monitoring, rapid incident and problem management, proactive change and configuration management, ongoing software updates and upgrades, and advanced parts replacement for covered equipment. Built for organizations that demand maximum uptime and streamlined IT operations, ResponsePLUS - AHR helps reduce outages, accelerate remediation, and keep your network secure, compliant, and performing at peak efficiency. Whether you manage a data center, a multi-site campus, or a distributed edge environment, this service aligns with your operational goals and budget while delivering measurable improvements in availability and performance.

  • 24/7 proactive remote network monitoring with real-time telemetry, advanced analytics, and continuous performance optimization that detects anomalies early, minimizes false alerts, and delivers actionable insights through a centralized dashboard.
  • Incident and problem management featuring rapid triage, expert escalation, root-cause analysis, and documented remediation steps to minimize MTTR, supported by post-incident reviews and knowledge sharing to prevent recurrence.
  • Proactive change and configuration management including standardized change processes, risk assessment, scheduled maintenance windows, and rollback planning to reduce operational risk during upgrades and ensure policy and regulatory alignment.
  • Operational software updates and upgrades to keep devices current with firmware, security patches, and feature enhancements; includes validated deployments, rollback options, and comprehensive change logs for auditing and compliance.
  • Advanced parts replacement with priority sourcing, spares, and rapid on-site or remote restoration, ensuring covered components are replaced promptly to minimize downtime and sustain service levels (4-hour response commitment).

Technical Details of Extreme Network Inc Ew Responsepls 4hr Ahr-16508t

  • SKU: AHR-16508T
  • UPC: N/A
  • Service Level: 4-hour response for covered incidents
  • Coverage: 24x7 remote monitoring and support
  • Supported Devices: Extreme Networks devices and related gear within the supported environment
  • Key Deliverables: Proactive monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, advanced parts replacement
  • Portal Access: Dedicated customer portal and assignment of a Technical Account Manager (TAM) for ongoing support
  • Activation & Onboarding: Onboarding completed typically within 2-3 business days after contract confirmation, with kickoff meetings and setup of alerting
  • Reporting Cadence: Regular dashboards and executive summaries available via the customer portal
  • Security & Compliance: Standard managed-services security practices, access controls, and audit-ready activity logs

How to install Extreme Network Ew Responsepls 4hr Ahr-16508t

Getting started with ResponsePLUS - AHR is designed to be a smooth onboarding experience that minimizes disruption and accelerates time-to-value. To initiate deployment, work with your authorized Extreme Networks partner to confirm eligibility and activate the service. The typical onboarding path includes the following steps:

  • Provide a current inventory of devices, sites, and network topology so the Technical Account Manager (TAM) can tailor the monitoring plan and establish appropriate alerting thresholds.
  • Set up your ExtremeWorks account or be assigned a dedicated TAM who will guide configuration, onboarding, and ongoing support relationships.
  • Enable remote monitoring and alerting by configuring notification channels, escalation paths, and preferred maintenance windows to align with your operational requirements.
  • Review and approve the service level agreement (SLA), change-management procedures, and reporting cadence before going live to ensure all stakeholders are aligned.
  • Initiate a pilot phase to validate data collection, thresholds, and dashboards, then transition to full production monitoring with ongoing optimization and tuning.

Frequently asked questions

  • Q: What is ResponsePLUS - AHR? A: It is Extreme Networks' comprehensive managed services package that combines proactive remote monitoring, incident and problem management, proactive change and configuration management, software updates, and advanced parts replacement to maximize network uptime and performance for covered environments.
  • Q: What does 4-hour response mean? A: The 4-hour response commitment refers to the timeframe within which the service desk acknowledges and begins remediation for a service‑affecting incident, subject to severity and parts availability; it does not guarantee resolution within four hours in every scenario.
  • Q: Which devices are supported? A: The service is designed for Extreme Networks devices and related equipment within the covered environment; it may not apply to third-party devices outside the contract scope.
  • Q: How do I get started? A: Contact your authorized Extreme Networks partner to initiate onboarding, provide device inventory and site details, and collaborate with a TAM to guide activation, monitoring setup, reporting, and ongoing maintenance planning.

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