Extreme Network Inc Ew Responspls 4hronsite 5320-24t-8xe

Extreme NetworksSKU: 7177954

Price:
Sale price$1,299.47

Description

Experience enterprise-grade reliability with ExtremeWorks Managed Services ResponsePLUS - AHR offerings. This solution provides continuous proactive remote network monitoring, rapid incident and problem management, proactive change and configuration management, ongoing operational software updates and upgrades, and advanced parts replacement for covered devices. Designed to minimize downtime and maximize network performance, the 4-hour onsite response option ensures rapid on-site support when you need it most, backed by Extreme Networks’ proven service delivery framework and a collaborative support model that keeps your network resilient, secure, and optimized for today’s demanding workloads.

  • Continuous proactive remote monitoring and incident management. The service continuously watches network performance, detects anomalies early, triages events, and prioritizes issues before they impact users, reducing mean time to detection and resolution.
  • 4-hour onsite response for critical incidents. When remote containment isn’t enough, a qualified technician arrives on-site within four hours to diagnose, repair, or replace failed components, helping you maintain SLAs and uptime.
  • Proactive change and configuration management. Plans, tests, and implements changes in a controlled manner to minimize risk, ensure consistency across devices, and preserve business continuity during maintenance windows.
  • Operational software updates and upgrades. Regular firmware, software, and security updates are delivered and validated to enhance performance, security, and compatibility across your Extreme Networks environment.
  • Advanced parts replacement and lifecycle support. When hardware fails or shows early signs of degradation, replacement parts are expedited under the service umbrella, helping you avoid unexpected downtime and maintenance surprises.

Technical Details of Extreme Network Inc Ew Responspls 4hronsite 5320-24t-8xe

  • SKU: 5320-24t-8xe
  • Service model: ExtremeWorks Managed Services ResponsePLUS - AHR
  • Coverage type: Onsite 4-hour response for eligible incidents and service events
  • Core offerings: Remote monitoring, incident and problem management, proactive change and configuration management, software updates/upgrades, advanced parts replacement
  • Platform alignment: Optimized for integration with Extreme Networks switching and routing platforms and compatible ecosystems

how to install Extreme Network Inc Ew Responspls 4hronsite 5320-24t-8xe

Getting started with ExtremeWorks ResponsePLUS - AHR for the 5320-24t-8xe is a streamlined onboarding process designed to minimize disruption while maximizing service benefits. Follow these steps to prepare your environment for proactive monitoring, rapid onsite support, and ongoing maintenance:

  • Confirm eligibility and contract alignment. Verify that your device(s) and site locations are covered under an active ExtremeWorks service plan featuring ResponsePLUS - AHR, and confirm deployment scope and user access permissions.
  • Document device inventory and topology. Compile a current list of affected devices, their roles, firmware versions, IP addressing, and interconnections so the service team can map dependencies and prioritize monitoring rules accordingly.
  • Prepare access for monitoring and support. Provide secure remote access credentials, management interfaces, and any required VPN or firewall permissions to enable continuous monitoring and remote diagnostics.
  • Schedule onsite windows and escalation paths. Establish preferred onsite windows for 4-hour responses, define escalation contacts, and align with facility access procedures to ensure rapid technician arrival when needed.
  • Onboard with knowledge transfer and validation. Conduct a quick onboarding call or session to review service expectations, define success criteria, and perform post-install validation to confirm monitoring is active and initial incidents are being tracked correctly.

Frequently asked questions

  • What is ResponsePLUS - AHR? ResponsePLUS - AHR is Extreme Networks’ managed services option that combines continuous proactive remote network monitoring with rapid on-site support, incident and problem management, proactive change and configuration management, and ongoing software updates and parts replacement to keep your network healthy and resilient.
  • What does 4-hour onsite mean? 4-hour onsite means a qualified technician will be dispatched to your location within four hours of incident confirmation or service trigger, contingent on location and technician availability, to diagnose and remediate issues that could not be resolved remotely.
  • Which devices are covered? Coverage typically applies to devices enrolled under the ExtremeWorks service agreement and listed as eligible in your contract. The 5320-24t-8xe is included under the product listing associated with this service tier, subject to contract terms.
  • How do updates and upgrades work? Updates and upgrades are delivered as part of the service package to maintain security, performance, and compatibility. They are planned, tested, and implemented through controlled change management to minimize downtime.
  • Can I customize my service level? Yes, Extreme Networks offers a range of customization options for monitoring depth, response times, parts coverage, and maintenance windows. Your service administrator can adjust levels to align with business needs and budget.

Customer reviews

(0)

0 Out of 5 Stars


5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
0


Showing - Of Reviews


You may also like

Recently viewed