Description
Experience unrivaled reliability and swift issue resolution with Extreme Networks EWP Premier Next-Business-Day (NBD) Onsite service for the 5720-48MW platform. This 1-year extended service package combines on-site maintenance, comprehensive parts and labor coverage, and proactive support to keep your network performing at peak levels. Designed for mission-critical environments, EWP Premier Onsite delivers peace of mind by ensuring your hardware receives timely attention from certified technicians, minimizing downtime and keeping your business running smoothly. With parts replacement included and on-site response, you gain a dependable partner who understands the importance of rapid, effective remediation in complex network ecosystems.
- On-site maintenance with parts and labor: The Premier Onsite plan covers both the required parts and the labor needed to diagnose, repair, and restore your 5720-48MW network devices, eliminating surprise out-of-pocket costs and simplifying budgeting for network reliability.
- 1-year comprehensive coverage: This extended service provides 12 months of protection from the date of activation, offering continued access to expert support and on-site expertise for ongoing network stability.
- Next-Business-Day (NBD) on-site response: When an issue arises, a certified Extreme Networks technician arrives on-site promptly to assess and resolve problems, reducing downtime and accelerating restoration of services critical to operations.
- Fast, credible issue resolution: With trained technicians and access to genuine Extreme Networks parts, the Premier Onsite plan is designed to deliver quick solutions, helping you mitigate outages and maintain service levels across your network.
- Simplified procurement and ownership: One service agreement for on-site support, parts, and labor streamlines administration, renewal decisions, and budget planning while ensuring alignment with your existing Extreme Networks infrastructure.
Technical Details of Extreme Networks EWP Premier Onsite 5720-48MW
- SKU: 5720-48MW
- Service Type: Extreme Networks EWP Premier Onsite
- Coverage Duration: 1 Year
- Inclusions: On-site maintenance, parts & labor
- Response Alignment: On-site support with expedited service where available
- Target Equipment: Extreme Networks 5720-48MW series devices and related infrastructure as covered by the EWP Premier Onsite terms
how to install Extreme Networks EWP Premier Onsite 5720-48MW
- 1. Verify eligibility and activation: Confirm that your 5720-48MW environment is covered under the EWP Premier Onsite plan, and coordinate activation with your Extreme Networks account representative or authorized reseller.
- 2. Schedule the on-site visit: Work with the Extreme Networks scheduling team to arrange the most convenient date and time for the on-site technician to visit your facility or data center.
- 3. Prepare your site and assets: Gather device inventory, serial numbers, and any current fault or alert logs. Ensure access to the affected equipment, adequate power, and secure work areas for the technician to perform diagnostics and repairs.
- 4. On-site assessment and repair: The certified technician conducts a thorough assessment, identifies root causes, and implements approved repairs or part replacements as required, documenting findings for your records.
- 5. Verification and closure: After service, perform functional tests to confirm restoration of services, update maintenance logs, and receive formal confirmation of completion and coverage details for your records.
Frequently asked questions
- Q: What does Extreme Networks EWP Premier NBD Onsite include?
- A: It provides 1-year on-site coverage with parts and labor, plus Next-Business-Day on-site response to address equipment issues and restore network services quickly.
- Q: How long is the coverage period?
- A: The coverage lasts for 12 months from the activation date, after which renewal options are available under your enterprise agreement or service contract terms.
- Q: What equipment does this service cover?
- A: The service is designed for Extreme Networks devices, including the 5720-48MW family and related infrastructure as defined in the EWP Premier Onsite terms. Always confirm compatibility with your specific hardware and contract.
- Q: How do I initiate service activation?
- A: Activation typically occurs through your Extreme Networks account representative or authorized reseller. They will verify eligibility, set up the contract, and coordinate your first on-site visit.
- Q: What is the typical on-site response time?
- A: On-site response is designed to be prompt under the NBD framework. Exact arrival times can depend on location, technician availability, and service terms in your region or contract.
- Q: Are travel charges included?
- A: Travel and on-site labor are included as part of the Premier Onsite package, per the terms of the service contract. Any exceptions or regional variations will be outlined in your agreement.
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