Description
Introducing PremierPLUS Support from Extreme Networks — a proactive, high-touch post-sale service crafted to keep your Extreme Networks environment performing at its best. This program provides dedicated resources, proactive guidance, and clearly defined deliverables designed to simplify day-to-day network management, accelerate issue resolution, and optimize overall system health. With PremierPLUS, you gain a trusted partner that analyzes your network, delivers actionable recommendations, and supports your growth with scalable, reliable post-sale assistance.
- Dedicated proactive support: A PremierPLUS Technical Account Manager (TAM) serves as your single point of contact, guiding you through deployment, operation, and ongoing optimization to ensure your network meets evolving business needs.
- 4-hour response and escalation: Benefit from a guaranteed 4-hour response window for eligible service requests, enabling rapid acknowledgement, prioritization, and escalation when issues arise.
- Comprehensive deliverables: Access proactive health checks, detailed analysis, practical recommendations, and a robust library of resources and documentation to support daily network management.
- Seamless Extreme Networks ecosystem support: Tailored coverage across your Extreme Networks hardware, software, and management tools to maximize compatibility, performance, and interoperability.
- Transparent service levels and outcomes: Clear SLAs, structured reviews, and measurable results that help you demonstrate value, track improvement, and plan for future network expansion.
Technical Details of Extreme Networks Ewpp PremierPLUS 4hr AHR ISW-24W-4X
- Service Type: PremierPLUS Support
- Coverage: 4-hour response window for eligible incidents and requests
- Delivery Scope: Post-sale support for Extreme Networks products and networks
- Core Resources: Dedicated TAM, proactive health checks, analyses, and recommended actions
- Platform Compatibility: Designed to work with Extreme Networks hardware, software, and management ecosystems
- Activation and Eligibility: Activation managed through authorized partners or Extreme Networks account team; subject to product eligibility
- Deliverables: Reports, guidance, and access to expert resources to support day-to-day operations and strategic planning
- Source of Specifications: Technical details pulled from official specifications page (UPC/SKU referenced) on the Synnex platform for accuracy and alignment with your purchased configuration
How to install Extreme Networks Ewpp PremierPLUS 4hr AHR ISW-24W-4X
- 1. Confirm eligibility and activate PremierPLUS with your Extreme Networks account team or an authorized partner to initiate onboarding and service provisioning.
- 2. Gather your device inventory and UPC/SKU references to tailor the PremierPLUS coverage to your specific environment and ensure proper alignment with your licensing and hardware.
- 3. Schedule onboarding with a PremierPLUS Technical Account Manager (TAM) and establish preferred contact channels, escalation paths, and communication cadence.
- 4. Provide a high-level overview of your network topology, critical devices, and maintenance windows to facilitate a smooth handoff and minimize operational disruption.
- 5. Grant secure access to required systems and documentation so the TAM can perform proactive monitoring, health checks, and knowledge-base provisioning without delay.
- 6. Begin ongoing engagement with regular health checks, analysis, and recommendations, including quarterly reviews and updates to your network strategy as needed.
Frequently asked questions
- What is PremierPLUS? PremierPLUS is Extreme Networks' proactive, high-touch post-sale support program that provides dedicated resources, analysis, recommendations, and deliverables to help you manage and optimize your network infrastructure.
- What does the 4-hour response time mean? The 4-hour response time refers to the guaranteed window in which eligible requests are acknowledged and prioritized, enabling faster escalation and resolution for critical issues.
- Is PremierPLUS available for all Extreme Networks products? PremierPLUS is available for eligible Extreme Networks products and networks and is coordinated through your account team or authorized partners to match your specific configuration and coverage needs.
- How do I activate PremierPLUS? Activation is coordinated through your Extreme Networks account team or an authorized partner; they will verify eligibility, gather device details (including UPC/SKU), and set up the onboarding process with your TAM.
- What deliverables are included? Deliverables include proactive health checks, detailed analyses, actionable recommendations, and access to Extreme Networks expert resources to support ongoing operation and strategic planning.
- How long does onboarding take? Onboarding duration varies with network size and readiness of information; your TAM will provide a tailored timeline during activation and deliver initial insights as part of the ramp-up.
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