Description
PremierPLUS is Extreme Networks’ proactive, high-touch post-sale support designed to optimize and safeguard your network infrastructure. This comprehensive service delivers hands-on assistance, strategic guidance, and tangible deliverables to help you manage day-to-day technical needs, accelerate issue resolution, and maximize the performance and reliability of your Extreme Networks products. Whether you’re scaling a campus deployment, securing a data center, or maintaining a distributed enterprise network, PremierPLUS provides a trusted partnership with engineers who understand your environment and your business goals.
- Comprehensive post-sale support for Extreme Networks products: PremierPLUS is built to reduce downtime and complexity by providing proactive assistance across your network stack. This means faster issue identification, clearer guidance, and access to resources that help you stay ahead of potential problems before they impact users or services.
- High-touch engagement with dedicated experts: You’ll work with a small, focused team of vendor-certified engineers who understand Extreme Network architectures. This personalized service delivers timely responses, tailored recommendations, and a clear escalation path to ensure critical incidents are handled efficiently.
- Proactive health checks, optimization, and posture reviews: Regular health assessments, performance tuning, and configuration reviews help optimize throughput, improve security, and extend device lifespans. PremierPLUS also includes best-practice guidance tailored to your topology, workloads, and future growth plans.
- Actionable analysis and practical recommendations: Reports and recommendations are translated into concrete steps, with prioritization and timelines. Expect clear remediation guidance that aligns with your IT strategy, compliance requirements, and operational budgets.
- Flexible scope, deliverables, and contract-aligned coverage: PremierPLUS adapts to your network size, device mix, and service expectations. Whether you need strategic reviews, routine maintenance guidance, or escalation support, the program offers a configurable set of deliverables that fit your business needs.
Technical Details of Extreme Network Inc Ewpp Premierpls Nbd Ahr Isw-4w-4ws-4x
- Support Type: PremierPLUS Support for Extreme Networks products. This service provides proactive, high-touch post-sale support to help you manage and optimize your network environment.
- Coverage and Scope: Post-sale technical support and advisory services as defined in your PremierPLUS contract. Coverage levels are established by the service agreement and can include guidance across firmware and software configurations, network design considerations, and operational best practices.
- Engagement Model: Dedicated Extreme Networks engineers deliver a hands-on, proactive engagement focusing on your environment. The model emphasizes timely communication, proactive issue prevention, and collaborative problem solving with your internal team.
- Deliverables: Health checks, configuration guidance, optimization recommendations, and strategic analysis aligned with your network goals. Deliverables are designed to streamline operations, improve reliability, and support ongoing project initiatives.
- Eligibility and Platform Coverage: Applies to eligible Extreme Networks hardware and software under the terms of the contract. Real-world applicability depends on product families, licenses, and active service level agreements.
how to install Extreme Network Inc Ewpp Premierpls Nbd Ahr Isw-4w-4ws-4x
PremierPLUS is a service offering rather than a physical installation. Activation and onboarding are performed through your Extreme Networks account team and your PremierPLUS engagement. To ensure a smooth start and quick time-to-value, follow these onboarding steps designed to align PremierPLUS with your IT operations and network goals:
- Confirm eligibility and activate your PremierPLUS coverage under your existing Extreme Networks contract. Ensure that the service level and scope meet your organization’s needs for uptime, performance, and security.
- Provide a complete inventory of devices and software versions in scope, including model numbers, serials, and current firmware or software levels. This helps the PremierPLUS team tailor health checks and optimization recommendations to your environment.
- Schedule a kickoff and onboarding session with your assigned PremierPLUS engineer(s). Establish contact channels, escalation paths, and preferred communication windows to support your operational cadence.
- Grant access to relevant management portals, logs, and monitoring dashboards as defined by the service agreement. Prepare to share pertinent network diagrams, topologies, and change management procedures to accelerate analysis.
- Define success criteria, KPIs, and review cadences. Align expectations for deliverables, reporting formats, and the frequency of health checks, recommendations, and status updates.
Frequently asked questions
- What is PremierPLUS? PremierPLUS is Extreme Networks’ proactive, high-touch post-sale support program. It provides ongoing technical assistance, strategic analysis, and practical recommendations to help you maintain and optimize your Extreme Networks deployments.
- Who should consider PremierPLUS? Organizations relying on Extreme Networks hardware and software that want dedicated engineering support, proactive health checks, and clear guidance to maximize uptime and performance.
- What does the service include? PremierPLUS includes resources and deliverables designed to manage day-to-day technical needs, provide analysis and recommendations, proactive health checks, configuration guidance, and access to vendor-certified engineers. The exact deliverables depend on your contract.
- How do I activate PremierPLUS? Activation typically involves confirming eligibility, onboarding with a PremierPLUS engineer, supplying device inventory, granting portal access, and agreeing on review cadences and KPIs as defined by your contract.
- Is PremierPLUS available for all Extreme Networks products? Availability and scope depend on your contract terms and the specific product families in scope. Your Extreme Networks account team can confirm eligibility and customize coverage to fit your environment.
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