Extreme Networks ExtremeWorks - 1 Year - Service

Extreme Networks ExtremeWorks - 1 Year Service is your gateway to streamlined networking support and maintenance. Designed to alleviate the burden of managing network complexities, this service provides you with quick and efficient solutions, allowing your IT team to focus on strategic initiatives rather than troubleshooting. With expert engineers dedicated to resolving your issues, you can ensure that your network operates smoothly and efficiently.

• Expert Knowledge at Your Fingertips: Gain immediate access to a wealth of networking expertise, ensuring that you're never left in the lurch when challenges arise. Our seasoned professionals bring extensive industry experience, ready to assist you at any time.
• Unburden Your Staff: Free your IT team from the pressures of managing unfamiliar crisis situations. With ExtremeWorks, they can concentrate on high-impact projects that better utilize their skill sets, enhancing overall productivity.
• Consistent Support When You Need It: Enjoy peace of mind knowing that every member of our support team is equipped with the knowledge and resources to assist you effectively. All engineers wear the Extreme Networks badge, so you are assured of expert assistance with every interaction.
• White-glove Service: Experience a premium resolution process where your dedicated engineer collaborates directly with you. You can expect a seamless case closure without unnecessary tier transfers, ensuring that your issues are resolved swiftly and efficiently.
• Predictable Total Cost of Ownership: Stay ahead of potential costs with features like replacement service and Next Business Day - Advance Hardware Replacement response time. This ensures that your system is maintained optimally and reduces unexpected expenses.

Technical Details of the Product

• Service Duration: 1 Year
• Support Type: Comprehensive Maintenance Services
• Response Time: Next Business Day for Advance Hardware Replacement
• Knowledge Base: Extensive engineering expertise
• Availability: 24/7 support from dedicated engineers

How to Install

To enroll in the Extreme Networks ExtremeWorks service, simply follow these steps:

1. Visit the Extreme Networks website and navigate to the ExtremeWorks Service section.
2. Select the desired service duration (1 Year) and add it to your cart.
3. Complete the checkout process by providing your organization’s details.
4. Upon confirmation, you will receive a service activation email with further instructions.
5. For activation, follow the instructions provided in the email and ensure your network is registered for support.

Frequently Asked Questions

• Q: What kind of support can I expect from ExtremeWorks?
  A: With ExtremeWorks, you receive comprehensive maintenance services, including expert advice, crisis management, and hardware replacement support.
• Q: How quickly can I expect a response for hardware replacement?
  A: Extreme Networks guarantees a response time of Next Business Day for Advance Hardware Replacement, ensuring timely resolution for your network issues.
• Q: Can I talk to the same engineer every time I call?
  A: Yes, with our white-glove service, you will have a dedicated engineer who will work with you to resolve your issues without being transferred to different tiers of support.
• Q: How does ExtremeWorks help my IT team?
  A: ExtremeWorks allows your IT staff to focus on their strengths by relieving them of unfamiliar networking issues and providing expert-level support when needed.
• Q: Is there a cost associated with replacing hardware?
  A: The ExtremeWorks service includes a feature for replacement service, which helps mitigate any costs associated with hardware mishaps, ensuring predictable total cost of ownership for your organization.