Extreme Networks ExtremeWorks - 1 Year - Service Onsite H32114

ExtremeWorks Onsite Service delivers permanent networking expertise to your organization. For a full year, you gain direct access to senior Extreme Networks engineers whose depth of experience translates into faster problem resolution, proactive maintenance, and smarter network design. This service is designed to unburden your IT staff by taking ownership of complex incidents, guiding you through configuration optimization, and ensuring your Extreme Networks infrastructure stays aligned with evolving business needs.

With on-site engineering support, you reduce mean time to repair (MTTR), improve uptime, and maintain peak network performance across campus, data center, and branch deployments. By leveraging an extensive knowledge pool, you benefit from proven best practices, repeatable processes, and the confidence that help is always a call away. ExtremeWorks is more than a warranty—it's a collaborative, ongoing partnership that scales with your environment and empowers your team to focus on strategic initiatives. This 1-year program delivers continuous value, including proactive health checks, strategic optimization, and rapid remediation whenever issues arise.

• Expert knowledge at your fingertips: Access senior engineers with long-standing industry tenure who bring comprehensive expertise across switching, routing, wireless, security, and data-center architectures. This service leverages a broad knowledge pool to apply proven, field-tested solutions rather than guesswork, helping you prevent issues before they impact users. Expect deliberate design reviews, security and compliance checks, firmware and software optimization, and tailored recommendations that align with your business goals. By partnering with Extreme Networks engineers, your environment benefits from time-tested best practices, standardized processes, and a proactive approach to network health that reduces risk and accelerates innovation.
• Rapid onsite support and problem-solving: When incidents occur, ExtremeWorks accelerates resolution with on-site engagement from skilled network professionals. Engineers perform rapid triage, root cause analysis, and targeted remediation, delivering concrete action plans and verified fixes. The service emphasizes swift response times, hands-on remediation, and knowledge transfer, ensuring your team understands the changes and can sustain improvements going forward. You gain not only a fix but a clear roadmap to prevent recurrence, minimizing downtime and preserving business continuity across critical networks.
• Unburden your staff and accelerate initiatives: Free up IT resources to focus on strategic projects rather than firefighting. ExtremeWorks provides turnkey problem resolution, documentation of changes, and post-incident reviews that capture lessons learned. Engineers work with your team to implement recommended configurations, tune performance, and establish repeatable processes for future incidents. The knowledge transfer aspect ensures your internal staff gains practical skills and confidence, gradually building in-house capability while maintaining high service levels. This relief leads to faster project delivery, improved user experience, and a more scalable network operation model.
• Proactive maintenance and performance optimization: Beyond fixing problems, ExtremeWorks emphasizes ongoing health checks, capacity planning, and preventive care. Engineers assess device health, monitor traffic patterns, validate configurations, and identify optimization opportunities that boost throughput and reliability. Regular software and firmware reviews ensure you are protected against emerging vulnerabilities and compatible with evolving standards. By aligning your network with industry benchmarks and Extreme Networks’ recommended practices, you reduce the likelihood of major incidents and improve overall performance for users and applications alike.
• Flexible coverage and seamless renewal: The 1-year term is designed for adaptability, with scalable coverage across multiple devices and sites as your network grows. The service can accommodate changes in topology, expand to additional locations, and integrate with existing support contracts. Renewal options let you extend the program as your environment evolves, ensuring continuity of expert engineering support and a consistent level of service. This flexibility translates into predictable budgeting, sustained uptime, and a long-term partnership that evolves with your business needs.

Technical Details of ExtremeWorks Onsite Service H32114

• SKU: H32114
• Product Name: ExtremeWorks Maintenance Services — Onsite
• Duration: 12 months (1 year)
• Support Type: Onsite engineering support
• Coverage: Onsite visits, remote engineering access, and knowledge pool support
• Includes: Access to Extreme Networks engineering expertise, problem-solving, configuration guidance, and knowledge transfer to staff

How to install ExtremeWorks Onsite Service

To activate ExtremeWorks Onsite Service, contact your Extreme Networks account team or your authorized reseller. Provide essential details such as your organization name, primary sites, device models, and the scope of anticipated support needs. A technical account manager will review your environment, confirm the service scope, and schedule the initial onsite engagement. Before the first visit, prepare a readiness checklist that includes access credentials, network closet safety guidelines, and a list of current incidents or pain points to prioritize. On the scheduled day, ensure technicians have unobstructed access to relevant equipment, power sources, and any required safety protocols. After the onsite visit, the engineer will deliver a remediation plan with clearly defined steps, timelines, and owner responsibilities. Finally, coordinate with your team to implement recommendations and monitor outcomes, leveraging ExtremeWorks for ongoing engineering support throughout the contract term.

Throughout the engagement, project milestones, incident reports, and change logs are documented to maintain clear visibility across teams. This structured approach helps your IT staff learn from each intervention, refine operational procedures, and accelerate the adoption of best practices. If needed, additional onsite visits or remote assistance can be scheduled to sustain momentum and address new challenges as they arise. The result is a more resilient network with improved performance, backed by a trusted partner who brings deep domain expertise and a commitment to your success.

Frequently asked questions

• Q: What does ExtremeWorks Onsite Service cover? A: It provides 12 months of on-site engineering support for Extreme Networks infrastructure, including proactive maintenance, incident resolution, configuration optimization, access to the engineering knowledge pool, and knowledge transfer to your staff.
• Q: How quickly can I expect on-site support? A: Response times are defined in the service agreement and depend on factors such as location, severity, and availability. ExtremeWorks is designed to minimize downtime by prioritizing critical issues and delivering timely, hands-on remediation.
• Q: Are parts included with this service? A: ExtremeWorks primarily covers labor and engineering expertise. Parts provisioning and any required hardware replacements are subject to the terms of the service level and may require separate parts authorization or a parts provisioning plan.
• Q: Does the service include remote support? A: Yes. In addition to on-site visits, the program provides access to remote engineering assistance and the Extreme Networks knowledge pool to diagnose, advise, and guide remediation remotely when appropriate.
• Q: Can I renew or extend the service after 1 year? A: Renewal is managed through your account team. You can extend coverage by renewing the ExtremeWorks contract to maintain ongoing access to on-site engineering, ensuring continued reliability and expert support for your network infrastructure.
• Q: Which devices and sites are covered? A: The service is designed to support a broad range of Extreme Networks devices and deployments. Coverage details, including site eligibility, device compatibility, and geographic scope, are confirmed during the initial engagement and can be adjusted with renewal to match your evolving network landscape.